9.4
Spot Score
Transform incidents into opportunities for growth.
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Starts from $16/User/Month, also offers free forever plan
xMatters emerges as a reliable and efficient tool for IT alerting and incident management, as highlighted by users in recent reviews. Many users appreciate its seamless integration with existing systems, automating workflows and improving response times to project issues. The platform's versatility in alerting methods like email, text, and phone ensures that all ...Read more
Automates workflows and alerts, saving time and ensuring timely responses to issues.
Offers various integration options with existing systems, making it easy to combine and replace alerts.
Provides multiple alert devices and communication channels, improving accessibility and responsiveness.
User-friendly interface, easy to navigate and use, even for new users.
Some users find the search function and schedule setup confusing or could be improved.
Limited customization options for individual preferences like alert sounds.
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Showing 21-30 out of 257
AJ
Amit J
02/22/23
"Good"
What do you like best about xMatters? Xmatters is a great alerting system which helps us to prevent for any downtime in our system. What do you dislike about xMatters? Finding the right group of people in xmatter its quite difficult. How to create a xmatter to a new team What problems is xMatters solving and how is that benefiting you? It is alerting us in right time to resolve the ongoing issues to prevent any downtime
ZI
Zia I
02/20/23
"A very effective tool to triage IT Issues"
What do you like best about xMatters? Structured action plan and people to contact in case of emergencies along with it's ability to prioritize issues based on severity What do you dislike about xMatters? User Interface needs to attention and should be improved for ease of use What problems is xMatters solving and how is that benefiting you? Prioritizing issues as and when they happen, and then connecting the right people to address it
SH
Saddam Hussain S
02/18/23
"Best notification app"
What do you like best about xMatters? Best notification and escalation application What do you dislike about xMatters? Getting calls from multiple Number which creates confusion when answering the call. Better to have a fixed number to receive calls What problems is xMatters solving and how is that benefiting you? Solving alerting and paging
AU
Anonymous User
02/17/23
"Xmatters Review"
What do you like best about xMatters? App functions well. I use it every day to keep my tasks. What do you dislike about xMatters? Gui could be more intuitive. Sometimes the schedule is hard to follow. What problems is xMatters solving and how is that benefiting you? calendar and push notifications
BC
Brian C
02/16/23
"xMatters review"
What do you like best about xMatters? xMatters is helpful with notifying support teams they have a pending ticket. I appreciate the speed at which the notification goes out and pages through a support group. What do you dislike about xMatters? I don't have anything I don't like about xMatters. I would like it if the search function was a little more intuitive and if I didn't have to reset the filters for every search. What problems is xMatters solving and how is that benefiting ...
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AB
Anna B
02/16/23
"xMatters is easy to use and efficient"
What do you like best about xMatters? Xmatters is good for business purposes because it not only notifies me when I have a new ticket but also reminds me in a timely manner if I don't acknowledge it What do you dislike about xMatters? Xmatters sometimes takes a while to load tickets when I click on the app and at times I have to close out of the app and reopen in order to see the full description What problems is xMatters solving and how is that benefiting you? XMatters allows me to access ...
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KL
Kristi L
02/16/23
"XMatters Customer"
What do you like best about xMatters? I like the flexibility of your mobile app specifically during our on-call rotations as a way to respond to incidents from anywhere What do you dislike about xMatters? So far, nothing negative. Maybe the ringtone sounds. What problems is xMatters solving and how is that benefiting you? It is helping to fully integrate our multitude of systems for IT staff alerting.
PK
Pradeep Kumar P
02/16/23
"Best Ever Tool for Coodinating with the team on any Notification"
What do you like best about xMatters? We use this tool for coordinating with multiple team during the Major incident and other activity. this is best tool for this purpose. What do you dislike about xMatters? Can be better to setup, facility to setup up cetnrally, instead of user setting it up. What problems is xMatters solving and how is that benefiting you? Helping in coordinating with multiple teams during the major incident and change implementation.
CU
Curt U
02/16/23
"Xmatter is useful for escalating incidents"
What do you like best about xMatters? Easy to use when escalating an incident to assigned persons What do you dislike about xMatters? For new users, all registered devices were rung simultaneously What problems is xMatters solving and how is that benefiting you? No assigned person during the incident happened every nigh
EL
Eric L
02/16/23
"When paging matters!"
What do you like best about xMatters? The feature to add multiple devices. 24/7 always on is a plus as we need to be alerted for anything and everything that needs urgent matters to be attended to as soon as possible. Having different groups, and the ability to page different groups as well as individuals is a nice touch and comes in very handy when you really only need to contact someone specifically. I do like the function addition to Microsoft Teams. It's very helpful especially when ...
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