9.6/10
Spot Score
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K
Kat
03/10/21
Sorted my problem first pop
Sorted my problem first pop, very helpful thank you
K
Karanveer
03/09/21
Mariyah- support team
Mariyah from the support team answered my questions quickly and efficiently, and made everything easier with the use of screenshots to assist with my problem
DO
David O
03/09/21
Great customer support
Mariyah from the support team was very friendly in her response. She was extremely detailed and explained some errors on our end which was helpful for us to better understand and get the most out of Xero. Very positive!
SR
Samina Rahman
03/08/21
The response from Xero support was very prompt and helpful.
The response from Xero support was very prompt and a solution was reached within 24 hours of the request.
HN
Helen Nicholls
03/08/21
Excellent response time & step by step details
I had an excellent response from Connor on the Support team at Xero today for Workflow Max. The login issues I experienced were time-consuming and frustrating but all sorted now.cheers Connor:)
AS
Alms Solutions
03/08/21
Xero support
My support specialist Connor was very helpful and my case was resolved Really glad Also the xero central support articles were very helpful sourcesKeep the good work going XEROHowever I know there are so many cases to tend but I just hope xero could improve on solving cases faster as the cases takes a while in queue before response as I have to respond to my client also based on the issue
BW
Brent West
03/08/21
Thank you to Carla @Xero
Thank you to Carla @Xero who was excellent at helping me resolve my issue!The Team always do an amazing job for our clients and I was able to experience first hand for myself.No wonder you are the leaders in your field. Awesome.
SS
Sandeep Sarna
03/05/21
JUST WANTED TO SAY THAT MARIYAH WAS…
JUST WANTED TO SAY THAT MARIYAH WAS VERY HELPFUL AND MADE SURE I HAD A GOOD UNDERSTANDING OF MY ISSUE. VERY IMRESSED TO DATE WITH ALL THE SUPPORT I HAVE RECIEVED VIA XERO HELP.
J
Jan
03/05/21
Excellent customer service
Thank you for the excellent customer service from Fatmata and the rest of the Xero team.
AK
Aman Kaur
03/04/21
Great support team
Great support team. Zahra was very helpful, knowledgeable and patient while solving my query. Very happy with the support provided by Xero.