WorkWave Route Manager Reviews in April 2025: User Ratings, Pros & Cons

Magic routing

What do you like best? I like to versatility Workwave Route Manager gives you. First the system routes, then you can drag to move the routes around. Then you can export the final routes. What do you dislike? I dislike that after you "approve and dispatch" you can accidentally click on build route and the system reroutes everything you just did. I think that you should be required to "revoke" before being able to build a route. What problems are you solving with the product? ...

We use Workwave Route Manager on a daily basis to dispatch our delivery trucks.

What do you like best? How easy it is for our customer service rep's to work with the program What do you dislike? Wish we could update the maps quicker to get new subdivisions added for routing. What problems are you solving with the product? What benefits have you realized? We have cut our truck delivery time in half with Route Manger.

works fine, high uptime

What do you like best? Main functionality well integrated with good import / export functions What do you dislike? Structure of pricing plans, was quite flexible. not anymore Recommendations to others considering the product: use it What problems are you solving with the product? What benefits have you realized? Easy planning is short times

WorkWave has made our jobs easier.

What do you like best? When a customer calls asking about the time of a delivery, we can confidently project based on real-time information available in Route Manager. It's a great tool. What do you dislike? I would like more comprehensive reporting related to time and locations. What problems are you solving with the product? What benefits have you realized? We route efficiently and use the GPS component to track our vehicles. We save money month over month compared to the ...

Workwave makes routing a breeze

What do you like best? I like being able to see where our deliveries are and to estimate the time spent for each route What do you dislike? I wish it would have real time traffic or at least historical traffic info Recommendations to others considering the product: The support is excellent. If there's something you don't know how to do, just ask What problems are you solving with the product? What benefits have you realized? We are able to allocate our deliveries ...

Decently good

What do you like best? Support, User friendly, great options for route optimization. What do you dislike? Tedious are repetitive when multiple territory are set. Tech support can also be annoying sometimes. What problems are you solving with the product? What benefits have you realized? route optimization.

Excellent product - more features that we can hope to use

What do you like best? WorkWave Route Manager allows us to easily get the most effective path between sites, plans the day for field technicians and provides them step by step instructions on route logistics. What do you dislike? There isn't a lot I dislike. I would love to have a use for more of their features since the are so novel. Recommendations to others considering the product: It's an outstanding product. Again I wish I had more uses for it. What problems are ...

Good product and great support

What do you like best? The support offered is GREAT and they quickly answer any and all questions. What do you dislike? Some features we want are not offered, and they are not in the road map. What problems are you solving with the product? What benefits have you realized? Scheduling and dispatching our technicians in an efficient manor. we have been able to save time and money by using this product.

Does exactly what it should and more!

What do you like best? How well the workwave solution solves it's targeted problem. There are some bells and whistles for more advanced operators and controllers but my current operation doesn't require them, so we keep it simple. I appreciate the ability to dial in your cost metrics and get information on how much it might cost to do any given route. What do you dislike? The requirement to commit to a yearly contract. I think the solution is priced well for what it does, however ...

Workwave cut our mapping and routing time for our vans down to minutes from hours.

What do you like best? For the most part it's very intuitive and easy to use, right out of the box. When it comes to routing for multiple vehicles with assigned inventory on routes that may overlap, Route Manager is a fantastic solution and has been a boon for us. What do you dislike? Integration with our CRM program has proven to be a challenge, but we continue to work on it. Recommendations to others considering the product: Use the trial to it's fullest and take ...