WorkWave Route Manager Reviews in April 2025: User Ratings, Pros & Cons

Workwave, easy to use

What do you like best? I like the simplicity of workwave. Once you know the basics of the program it is simple to get it to do what you want. Sometimes it even surprises me by suggesting a better option to do a route. What do you dislike? I don't like that the export files can't be named. They auto-generate the name. What problems are you solving with the product? What benefits have you realized? We use workwave to route all of our client deliveries each day. We decided to ...

Dispatch

What do you like best? The site is easy to use and helps me figure out which customer the drivers should go to first. What do you dislike? Haven't found a real dislike since using. What problems are you solving with the product? What benefits have you realized? I route drivers to do pick ups of oil.

Very helpful as it is, looking forward to more sophisticated traffic and routing.

What do you like best? Takes the legwork out of setting up routes. Helpful to know early if there's an issue on a route. What do you dislike? - Sometimes the order of stops doesn't make sense -- taking into account things like the ease of right turns. - Hate that traffic is manual. - In many cases, I only have my phone and I can't access the admin portal to check in driver status. What problems are you solving with the product? What benefits have you realized? ...

Workwave Route Manager helps schedule on-time deliveries

What do you like best? I am very happy with Route Manager's ability to provide real-time schedules to our drivers. No more guessing if there are cancellations. What do you dislike? I dislike that we are not able to easily integrate Route Manager with all of our driving systems. Recommendations to others considering the product: This is a powerful tool to keep your drivers and company on track for deliveries. What problems are you solving with the product? What benefits ...

It’s helps tremendously for my pick up and drop off services.

What do you like best? I can optimize my route for the month or daily. I can pick and chose drop off stores per month or daily. I can input visit time for each route, during my standard daily route I can re route for optimization. What do you dislike? Contract I should have the flexibility of not being confined to these term. I should have the flexibility of leaving whenever things slow down, retail is unpredictable and winter months can be crucial financially. ...

Easy to use route planner

What do you like best? I like that work wave's platform is easy to use. There are a variety of features this platform offers so you can use it for just putting stops in order or much more. If you want to take advantage of all of their features, they offer constant training so that you can take advantage of all that the platform has to offer. There is an app for your mobile to the device so that you can easily access your route. Many route planners only allow you to put so many stops in ...

Great experience since last year

What do you like best? We began using Workwave after a long serach and needed something to track our delivery truck and create routes. It was perfect because we get a perfect look into what our truck was doing. We caught our driver going off the route and wasting time. Saves money and is TOTALLY worth it. Trust me, I am cheap, but this saved me money. Absolute no brainer. I wish the monthly fee was less, but I cant complain. I save on gas now because of reducing hard driving from my ...

Program is user friendly & comprehensive and the people are friendly & efficient. Great experience.

What do you like best? We can give the drivers all pertinent information along with their route. It's easy to change a route (add or delete a delivery). I like that you can 'fit in' a delivery. I like the drag & drop feature. What do you dislike? Rural locations not always accurate. when you add an order individually, sometimes the custom fields don't come up What problems are you solving with the product? What benefits have you realized? Quick easy routes- good detail to ...

Excellent customer service, great software.

What do you like best? WorkWave has made it easy for us to transition from a paper-route system with over 5,000 weekly stops to an online web-based solution. I'm able to monitor drivers progress from anywhere with an internet connection. What do you dislike? Servicing a rural area has GPS and mapping limitations. The inability to update addresses in route would be my only main complaint. All updates have to be performed from the route manager. Recommendations to others ...

Great Route optimization Software

What do you like best? Workwave route manager and gps online software is easy to use and setup. The team at workwave is always focused on improving and adding new features which is nice. Lastly the support staff is always very attentive and looking for feedback to improve user experience. What do you dislike? It would be nice to have the ability to change vehicles settings/restrictions from user interface instead of having to request changes. What problems are you solving with ...