Willis Towers Watson Reviews in February 2025: User Ratings, Pros & Cons

Truly awful Company

I cannot get this Company to respond to any e mails they take weeks and weeks to respond after so many e mails. I cannot wait to transfer my Pension from this Company And if you have been leaving your pension with them waiting until retirement I strongly recommend you transfer out now, even then it will take months for them to reply. I am currently waiting for them to advise the value of my plan at 5 th April 2016 which should be a simple issue, yet they say they will have to ask the ...

Truly awful Company

I cannot get this Company to respond to any e mails they take weeks and weeks to respond after so many e mails. I cannot wait to transfer my Pension from this Company And if you have been leaving your pension with them waiting until retirement I strongly recommend you transfer out now, even then it will take months for them to reply. I am currently waiting for them to advise the value of my plan at 5 th April 2016 which should be a simple issue, yet they say they will have to ask the ...

WTW , never fail to disappoint. Truly awful experience trying to…

Truly awful experience trying to transfer out my D.C pension. This company is so slow you'll think your travelling backwards in time. They absolutely refuse to speak to a recieving scheme and only allow email queries. I finally got the de-investment stage which allegedly takes " up to 10 working days" were now 15 working days since then and good old WTW haven't completed my transfer. I asked for an update 3 days ago o be told Admin will have to email you.... Guess what ..nothing yet. I ...

WTW , never fail to disappoint. Truly awful experience trying to…

Truly awful experience trying to transfer out my D.C pension. This company is so slow you'll think your travelling backwards in time. They absolutely refuse to speak to a recieving scheme and only allow email queries. I finally got the de-investment stage which allegedly takes " up to 10 working days" were now 15 working days since then and good old WTW haven't completed my transfer. I asked for an update 3 days ago o be told Admin will have to email you.... Guess what ..nothing yet. I ...

Not great if I'm honest

Not great if I'm honest. Pension transfer started in Feb 24 between WTW and Reassure. Has only just completed sept 24. It seems you as a customer have to do all the chasing for your pension transfer not the actual companies who you pay fees to! I've informed my company that it is not a great or even good customer experience. They only respond to emails every 3 or 4 weeks and never seem to want to 'own' an issue or complaint. I dread when I retire having to go through them again. Hopefully, ...

Shocking incompetence

I cannot even begin to tell you how stressful my experience with this organisation has been. What should have been a simple lump sum drawdown has been a complete nightmare. Incorrect email addresses used, days and days to process forms and each time you are told this is the very last form you need to complete, another one is outstanding that was not outstanding the previous time you chased. Jumping through hoops doesn't even come close. Horrible experience.

Shocking incompetence

I cannot even begin to tell you how stressful my experience with this organisation has been. What should have been a simple lump sum drawdown has been a complete nightmare. Incorrect email addresses used, days and days to process forms and each time you are told this is the very last form you need to complete, another one is outstanding that was not outstanding the previous time you chased. Jumping through hoops doesn't even come close. Horrible experience.

Not great if I'm honest

Not great if I'm honest. Pension transfer started in Feb 24 between WTW and Reassure. Has only just completed sept 24. It seems you as a customer have to do all the chasing for your pension transfer not the actual companies who you pay fees to! I've informed my company that it is not a great or even good customer experience. They only respond to emails every 3 or 4 weeks and never seem to want to 'own' an issue or complaint. I dread when I retire having to go through them again. Hopefully, ...

Should not be allowed to handle pensions

Why Network Rail decided to let these people handle such a large pension fund is beyond me. I sent all the paperwork through in April informing them I was retiring on the 30th August. Network Rail sent my final pension deductions through a week ago and daily phone calls give me a different story everyday.

Should not be allowed to handle pensions

Why Network Rail decided to let these people handle such a large pension fund is beyond me. I sent all the paperwork through in April informing them I was retiring on the 30th August. Network Rail sent my final pension deductions through a week ago and daily phone calls give me a different story everyday.