Whatfix Reviews in April 2025: User Ratings, Pros & Cons

Great tool! Easy to get up and running fast. Whatfix team is very customer focused.

What do you like best? One thing I noticed right away when comparing Whatfix with its competitors was how easy the tool was to use. This has held true and borne fruit for us in a big way. With minimal training we soon had half a dozen flow developers (mainly our software trainers) working full tilt, and within a few weeks we were able to produce more than 80 workflows. We’ve also been impressed by the responsiveness of the customer support team to meet with us. Chirabata Das (Chiru) has ...

very good product and excellent support

What do you like best? I like the intuitiveness of Whatfix. Flows are easy to create, the customization of the widget is simple, and if I have any troubles, there's a very good support so I don't have to worry about fixing everything on my own. Also, I love the fact the videos are created automatically - great feature, guys! What do you dislike? There are some features that I find useful but that are still missing in the widget. For example, there's no possibility to ask user a yes/no ...

Best Customer support experience so far

What do you like best? Using Whatfix is very intuitive, but sometimes a bit complex to setup if you need some additional features or workflows. However, the Support guys are very helpful and responsive. We've successfully resolved all issues so far in very short notice. What do you dislike? Lack of possibility to include external CSS to modify the appearance of some widgets. What problems are you solving with the product? What benefits have you realized? Customer onboarding and ...

On-boarding and Customer Support Perfectly Attuned to My Organizational Needs

What do you like best? Whatfix staff have been friendly, accommodating, and knowledgeable. I've never once felt like a question I'm asking is dumb, or like they don't have time for me. They've been flexible with my time-frames, and helpful with tips and explanations and guidance. Each time I engage with them I learn more about maximizing effectiveness of their tools for our users. I'm really excited and looking forward for upcoming national roll-out across our network. What do you ...

Helping me clone myself

What do you like best? As a Salesforce Admin for a nonprofit, I love that Whatfix lets me set up flows showing processes that my users need on a semi-regular basis. This way they can easily look back at how to do something they have forgotten, and they can also learn something new. Since there is only one of me, they can get the help they need much faster with Whatfix. The support from Whatfix is outstanding, and they are incredibly encouraging to help me get the most out of the ...

Great Customer Service! | Affordable without sacrificing quality and functionality.

What do you like best? Whatfix has great customer service. Even though I'm sure we are a fairly small account for Whatfix, we were treated as if we were their top client. I've had numerous one-on-one calls with our Customer Success representative and have gotten to know her a bit personally. Whatfix's customer service is exemplary! Also, Whatfix is a very affordable solution compared to their competitors but doesn't skimp on quality or functionality. Since becoming a Whatfix user, I ...

Training Specialist - in charge of all employee and partner training.

What do you like best? Easy to use and operate. building a flow is fast and easy. The system capabilities are flexible and vast. Whatfik team is very responsive and helpful - resolving every challenge quickly and efficiently. What do you dislike? Many of the capabilities can only be implemented using the 'integration' window - meaning writing a code. for none "tech" users (like me) it is not easy and requires frequent help from account manager . What problems are you ...

Excellent company for their product and willingness to work with you

What do you like best? Whatfix has been a strong partner of ours, patiently working through the integration and launch process over the course of months. They have been willing to help with countless hours of time, product enhancements, and other areas to make an excellent fit into our product. What do you dislike? While I love the Whatfix team we work with, wish there was a team within the US so working hours are mutual. That being said, Whatfix bends over backwards to adopt our hours ...

Great product and customer service

What do you like best? The WhatFix product itself is exactly what we were looking for and easy to set up once we understood how to do so. The Service we received to help us understand how to implement it was the top. What do you dislike? The initial orientation could have been a little bit more smooth, but, eventually it was easy to understand once we received the orientation. Also, the online help function was a little difficult to follow for a non-developer. Recommendations to ...

Fantastic customer support

What do you like best? The support I receive is, to me, one of the most important things about choosing a software vendor to partner with. I'm technical, but not *that* technical, and I was worried about that at the beginning. Chiru has answered my questions over and over and has gone above and beyond to help me with all of my queries. As for the product, it's very easy to create and manage flows. What do you dislike? There is a moderate level of technical knowledge required to ...