Whatfix Reviews in April 2025: User Ratings, Pros & Cons

Whatfix makes it easy

What do you like best? Everything. The console is very easy to navigate. Workflows can be created and launched in a matter of minutes. The team provides immediate support. And a huge bonus is that you have customized reports and dashboards within GTM after a quick set up. What do you dislike? I never ran into a blocker with Whatfix. What problems are you solving with the product? What benefits have you realized? Provide workflows as part of an overall change management process ...

Great support along with a feature rich offering and a strong ROI!

What do you like best? Our experience has been amazing throughout our partnership. The main reason I picked Whatfix over other offerings such as WalkMe was the Support that they committed to providing during the onboarding process as well as the ongoing relationship. Also, I believe their offering represents tremendous value considering the level of support they provide. Finally, the software is easy to use. What do you dislike? At this point, I have no issues with the software or the ...

Great team behind a great product

What do you like best? The support received during implementation from the WhatFix team was nothing like what you would see with some other suppliers of this type. You really feel a deep desire to help and create value for the customer. What do you dislike? The product was not as easy to use for our business case as we first expected, but mostly link to our business case. The WhatFix team did spend some time helping us improve. What problems are you solving with the product? What ...

Help your customers understand your platform

What do you like best? This application is really easy to use for you and your clients. Since we created a platform with so much content in TravelContact, Whatfix helps our customers know every detail we offer. Now our clients, such as travel advisors, agencies, DMC have two different tools to make life easier for them. On the other hand Whatfix´s support team has been impressive, they have solved every doubt or inconvenience that we have presented throughout the process. What do ...

Implementation phase - Whatfix

What do you like best? Wonderful ongoing support during implementation phase. Whatfix also assisted by creating a few workflows which assisted us getting started. Still yet to use in full production and look forward to giving a review after we go live. What do you dislike? Nothing at this stage. all has been good. What problems are you solving with the product? What benefits have you realized? Not 'live' as yet - look forward to reviewing when we do.

Great experience with Whatfix!

What do you like best? Super easy program to use, adaptable and easy for anyone to learn. The customer service and support is also wonderful. Whenever I have a question, it is answered quickly and everyone is very friendly. What do you dislike? Some minor bugs with our system, but nothing that wasn't easily resolved. What problems are you solving with the product? What benefits have you realized? We are able to have readily available training content on our new system that is ...

Great product at a great price!

What do you like best? As a company, we made the switch from a high-end competitor to Whatfix and we could not be happier. Originally the decision was driven by the 50% + cost saving we would receive, however, we have been amazed by the ease of use of the system. The team find the UI simple and intuitive with very little guidance to get them creating their own guides. What do you dislike? Originally speed from Australia was an issue, however, the Whatfix team were very responsive to ...

Onboarding and training made easy

What do you like best? Very easy creating walkthroughs which can guide users through our new CRM system. Nice admin backend. Task List is very usefull for onboarding, Analythics is powerfull to see the progress of the users and to train them on point. The support of Whatfix is their most important strenght. Bugs are fixed in a very short time and adoptions are also made very fast. As Whatfix is always updated and new features are added is was a very good desicion to go with Whatfix. ...

Whatifx is a Game Changer!

What do you like best? Whatfix has transformed our onboarding process. The Whatfix Task List allows us to give our user a clear understanding of what they need to do next and track their progress without phone calls. The See Live Widget lets our user walk themselves through our most commonly asked questions, which has cut down on support phone calls! The Whatfix Popup is a great way for us to to push release notices to our members without having to send unnecessary emails. What do you ...

Great Onboarding Tools - Helps to Create Power Users!

What do you like best? 24/7 sales + training quickly get our customers activated and using our products What do you dislike? Product updates have addressed our needs Recommendations to others considering the product: The sales and support team has been extremely responsive. The solution has performed flawlessly and we have had excellent positive feedback from our customers. We can't imagine our website without it. What problems are you solving with the product? What benefits ...