Whatfix Reviews in April 2025: User Ratings, Pros & Cons

Easy to Use and Team is Extremely Helpful

What do you like best? I had tested out a couple of different solutions for onboarding/tutorials and found WhatFix to be very easy to implement. They are also proactive and helpful getting everything set up and addressing questions. My account manager has been extremely helpful and very quick to respond to any questions I have. In about a day, I had already created tutorials for a whole page of my website and added self-help FAQ's that will undoubtedly help customers without having to ...

Very intuitive and easy to use self-help tool

What do you like best? Whatfix is very simple to use for a user, and from an editor point of view, creating new content and navigating around requires minimal effort. Additionally, Whatfix provides good analysis functionality, e.g. how many times has a particular walkthrough been viewed etc. Furthermore, it is customizable (colours, welcome messages, beacons). What do you dislike? The fact that the Whatfix support team is located in another timezone to ourselves narrows the window of ...

Using Whatfix to Navigate CRM Switch

What do you like best? Intuitive, easy to create content, no tech background required, support team always readily available, simple to set up end users What do you dislike? Would like to be able to select multiple elements on the same page when creating walkthroughs What problems are you solving with the product? What benefits have you realized? Using Salesforce to help employees navigate a CRM switch. Instead of them calling us with questions when they forget how to complete a ...

Straightforward easy to manage in application self help

What do you like best? We use Whatfix to guide our customers on our HCM platform to help them get started faster with minimal assistance from us. Whatfix walkthroughs and self-help completed the picture for us in terms of the guidance, help and support our end-customers might need when using our application. We particularly love how we can release new features with supporting Whatfix content and rely on it to help users get empowered to use those, by themselves. Our implementation ...

Amazing service and Commitment

What do you like best? Attitude of the Customer Success Manager in understanding the business problem, criticality and meeting the tight ETAs. What do you dislike? Nothing to be honest. So far every thing has been close to perfect. What problems are you solving with the product? What benefits have you realized? We are seeking to provide on system help to new and existing users who are sellers for our business, to ensure the level of physical training and Q/As decrease.

Good Tool for Onboarding

What do you like best? Translation Support and the delta part of the file when changes are done for the English File What do you dislike? Cannot view the translation strings in see live flow, and cannot edit as English flows. Recommendations to others considering the product: Good Tool for creating training and in boarding sessions What problems are you solving with the product? What benefits have you realized? Customer Onboarding was big problem for comviva products as the ...

Awesome Pre-Sales and Onboarding Support

What do you like best? We've got a lot questions which were answered very fast, they always helped us as fast as possible and gave us good advise. They also asked if their suggestions work. In other words, an outstanding support, always looking out for your satisfaction. What do you dislike? At the moment there is nothing I dislike. Recommendations to others considering the product: Ask them all questions about the product even about implementation. They will help you with all ...

Whatfix

What do you like best? Whatfix has enabled Sophos to communicate process changes across a large and dispersed Sales team easily and effectively. The best bit is that users get the training when they need it in the system they work on day to day. Whatfix has saved us time and more importantly reduced errors. We found the Whatfix team was friendly and engaged well from initial negotiations all the way to support post-sale. The Quarterly analytics review they provide is very valuable and ...

Whatfix

What do you like best? Whatfix is an awesome way to help the clients achieve their goals effortlessly and without human (support) involvement, allowing to save on support resources. What do you dislike? It's a pity that it doesn't allow some form of export or backup of flows created. Recommendations to others considering the product: Whatfix has a lot of helpful tools. You can create videos from the created flows, for more dynamic help presentations. What problems are you ...

Simple and easy to use program

What do you like best? It reallu easy to undestand and to work with this software. What do you dislike? There were certain procedures and options that were not created and we did not implement them in our system. Trans speak with the Whatfix team, some of these proposals have been developed by their team. What problems are you solving with the product? What benefits have you realized? Thanks to the implementation of whatfix in our company, we support all our workers so that they ...