Whatfix Reviews in April 2025: User Ratings, Pros & Cons

Great simple solution

What do you like best? Easy to navigate and build. Creates a solid learning environment for subscribers. Search features are great for new users and ongoing training. Managing call volume while implementing a CRM is complicated. Using whatfix allows us to make sure the calls are not due to a lack of training or available content. We dedicated a week or so worth of hard work to build content around our entire platform. It was work, but it allows us to have a fully comprehensive training ...

WhatFix Review

What do you like best? Personal support was excellent and relied on heavily for us to be successful. What do you dislike? Help resources need addressed. Not very clear or searchable. Recommendations to others considering the product: Great customer service, solid product. What problems are you solving with the product? What benefits have you realized? We wanted a tool where our customers could self-onboard. Less telephonic support, better user experience.

This is a very useful tool to implement your business, interactive media guides

What do you like best? I like it because it gives you an excellent list of tasks that helps you to accelerate the value of the products of the company and its support to the client is excellent they provide you with quick answers to the concerns that you have What do you dislike? It is an excellent option and I do not have many negative points during the moments that I use it, I could say that it does not adapt well to the wider web applications What problems are you solving with the ...

Review for Whatfix- Pulkit

What do you like best? Whatfix provides amazing service with a great product. Pulkit, the Customer Success Manager who I was working with always gave fast and professional responses, looking for the best solutions of integrating Whatfix to our product What do you dislike? The ability to add multiple languages in Whatfix Recommendations to others considering the product: If you're looking for a product that will simply let your clients build flows in your product while giving great ...

Fantastic Features and Customer Service

What do you like best? WhatFix offers companies a way of targeting users that have questions or issues with your site/product but will never call or email in regarding them. Instead of relying on them reaching out they can simply use the self-help widget to answer their question. What do you dislike? There is not much to dislike about WhatFix. However, if you have stringent security protocol or the clients you serve do it may be harder to take advantage of all of WhatFix's offerings. ...

Whatfix is ​​an excellent implementation method because it helps the integration

What do you like best? enjoy doing the tutorials with the software Whatfix, one of the best things that the software has is the personal support to the client, who is always ready to help you in everything, from the initial configuration to the maintenance, they are always ready to answer any problem . What do you dislike? I did not like the integration table much more difficult to manage. It took me a while to manage the Integration part, but Whatfix has been very patient and helpful ...

Whatfix Success!

What do you like best? The best part about Whatfix is the ease of creating objects and walkthroughs for users, quickly being able to edit those flows and turn them into other materials such as presentations. The support from the Whatfix team and especially Rohan was a key to our success when using Whatfix for our Microsoft Dynamics CRM implementation. The Whatfix extension for Chrome is simple and quick for any user to add to their browser. We received over 80% adoption of Whatfix through ...

Great with systems that are constantly evolving

What do you like best? Before Whatfix we had video tutorials, it took so long to create them and the users were not happy with the idea of going through a video and try to reproduce this in the system. Our ERP system is constantly evolving and update tutorial videos takes so much time but update flows takes a few seconds. What do you dislike? Some features are missing, like assigning a 'Task list' to a particular user. What problems are you solving with the product? What benefits ...

Great Support Service

What do you like best? No question seems too much for Whatfix, always helpful to jump on a call and train, teach and advise what to do. proactive account management. lots of different aspects to the product which can help support customers. What do you dislike? Just a bit complicated to complete workflows and the time taken to get new flows in place. Recommendations to others considering the product: Go for it. What problems are you solving with the product? What benefits have ...

Whatfix is exactly what we were looking for!

What do you like best? Whatfix has fantastic customer support! They're very friendly, quick to respond, flexible with time zones, and helpful in answering questions and walking you through how to create content. I've been a Salesforce Admin for a little over 2 years now and I feel Whatfix was both easy to learn and easy to use. I was creating my own walkthroughs and content after just a few quick guided sessions. Lastly, Whatfix is very cost effective compared to competitors and offers a ...