Whatfix Reviews in April 2025: User Ratings, Pros & Cons

All-Around Fantastic

What do you like best? Sahil and his team have been amazing to work with. From getting us up off the ground, to double checking and making sure the tools that are included with the software we signed up with, are used 100%. What do you dislike? There were a few bugs here and there, but the Whatfix team worked effortlessly to get us fixed and moving. What problems are you solving with the product? What benefits have you realized? We had some trouble with users retaining a lot of ...

Great on-boarding and support experience with the Whatfix team

What do you like best? Special mention to my CSM, Kritika Kishor who has been immensely helpful, supportive and professional with every request from me and my team. Thank you for all the help and continued support! We are using Whatfix as a digital support tool for our application, and it has proven to be very user friendly and reliable. What do you dislike? I do not dislike anyhting about whatfix. What problems are you solving with the product? What benefits have you ...

Easily adaptable service for user onboarding and guidance

What do you like best? Whatfix allows us to create in-system guidance flows and self help -segments that give our customers the help they need clearly and fast. Creating content with Whatfix is easy and if you happen to need advice or help, Whatfix customer service is excellent. Since our products vary in content and scale, it is great that Whatfix fits all needs. What do you dislike? In some occasions visibility rules for flows and self help -segments are tricky to figure out. ...

Simple, easy and impactful.

What do you like best? The WhatFix tool has been used to deliver training material, guided walkthroughs of site functionality and helpful tool tips to drive conversion. It is easy to make, and publish, changes to users in near-real time -- without the assistance of IT. What do you dislike? There are some areas for improvements,including: 1) If individual users do not have the right/access to see a step, that step is skipped. That is to be expected, but the steps are numbered and the ...

Great Product and Excellent Customer Service

What do you like best? Whatfix offers a variety of solutions to assist with training, on-boarding and driving adoption. In addition to the features of the application, the Whatfix team is accessible and constantly working collaboratively to assist with the needs of my team and users. What do you dislike? No major dislikes. I am currently interested in advanced analytics to hep measure utilization. The Whatfix team is working to implement solution to better meet our needs. ...

Easy to use and responsive support!

What do you like best? Whatfix is very easy to use and is intuitive. The various widgets provide a variety of self help features within the application and allows you to set up help that is relevant and easy to find. They are always very quick to respond to support issues and questions. What do you dislike? We like pretty much everything! But would like a better way to organize the content. Recommendations to others considering the product: It's easy to use and cost effective. The ...

Great Content Management and Good Communication Tools

What do you like best? Before whatfix, we do a lot of research which one is the best to use. We found that whatfix is the best choice, and we never wrong about it. Having good experience in content management, administrator, and any other feature, this one are the thing i like the best from whatfix : - Smart pop up : it's really great to set pop up more than 1 times, and focus on specific page - Content management : easy to create and edit the content - Customer success : the ...

The Best In-App Help!

What do you like best? There are so many things! Everyone is so great to work with and always willing to help. We put Whatfix through the ringer before signing a contract to make sure it would work with our applications, and they stuck by their product and were more than willing to give us the trial time we needed to prove everything out. Even during the short trial we were able to learn how to use it because it's so intuitive.Once you understand how to create content, it's super easy to ...

WhatFix is a great tool for Onboarding & Rollout

What do you like best? 1. WhatFix Support 2. Easy handling of WhatFix in System What do you dislike? WF is a great tool, but I think that WhatFix is working better as Cloud-solution (compared to the on-premise soltuion, that we have) What problems are you solving with the product? What benefits have you realized? As we only have a small rollout Team, which is responsible for global Rollout, WhatFix is especially a great benefit for our Rollout-phase

Save time with WhatFix

What do you like best? WhatFix was so easy to create walk throughs and to add content onto our web based systems. I love the feature that you can attached videos to Whatfix. The support team was fantastic and very responsive. What do you dislike? I am sure I had some issues but the Whatfix support team was so fast to answer or resolve them that I can't remember. Recommendations to others considering the product: Try it, you will be amazed. What problems are you solving with ...