Whatfix Reviews in April 2025: User Ratings, Pros & Cons

Excellent Customer Support!

What do you like best? - No coding required to set up a flow - Easy translation feature - Excellent customer support; always ready to support with anything within minutes!! - Good choice of widgets. You can get really creative with the Whatfix widgets! The customer support will help you to choose the best widgets to fit your goals What do you dislike? - Some UI issues - Whatfix does not always recognize all the tooltips we are using and we need to use CSS selectors but ...

Whatfix has been a game changer for our on-boarding process!

What do you like best? Our clients can now receive one on one, personalized and guided training in the platform at any time without the need of contacting our support team. What do you dislike? I would like more flexibility on design of pop ups and personalizing location of items. What problems are you solving with the product? What benefits have you realized? Trainning and On-Boarding problems

Using Whatfix in our online portals

What do you like best? Whatfix gives the user a very crisp and easy way to navigate around our site. What do you dislike? There are some areas that we need to have their Dev team assist in filtering who can see what content. I would like an easier way to do this What problems are you solving with the product? What benefits have you realized? Inline help for our clients.

Fast Adoption Of Any Software Using Whatfix

What do you like best? Any Framework or Software easily configure the whatfix to navigate the tools, And the flow of the process and user easily understand, easily apply the whatfix in any software and ERP. What do you dislike? There is nothing to dislike in the whatfix. What problems are you solving with the product? What benefits have you realized? We are Implement the ERPNext In Our Company And Training the staff but not work properly so we use the whatfix for self adoption by ...

Whatfix - Complex business processes simplified by an easy software and a fantastic support team!

What do you like best? From the very first contact, I have been impressed by the attention and the urgency shown by the Whatfix team. From the buying process to the actual implementation and the ongoing support, they have been like an extension of our own internal support team rather than an external organization. Raise any issue, the support team is there to help you! As for the product itself, it started of as a simple "click & create" your own help topics for our complex Salesforce ...

Build... Accelerate... Deliver... Improve Customer Experience

What do you like best? From distinctive guided pop ups to excellent developers, Whatfix helps to deliver it all. Upsides of whatfix is the journey that we built to make the customer self-sufficient together by collecting feedback's, brainstorming and finally delivering our deliverable, makes the company and its people one of their own kind! What do you dislike? Heraclitus, a Greek philosopher, has quoted "Change is the only constant", the industry is competitive and requires ...

A very holistic and well thought of self-help system!

What do you like best? I like how it is easy to use and how it has a variety of options catering to different needs such as smart tips and beacon other than the guided flows. Most of all, the Whatfix team is extremely cooperative, prompt and helpful when you are stuck somewhere. What do you dislike? Nothing to dislike really. Just like any other system or application bugs and issues arise, but the team is prompt in helping solve these. What problems are you solving with the product? ...

WOW! What a WIN for everyone!

What do you like best? WOW! What a WIN for everyone! • Better customer service for and from your employees. • Less loss production time. • Software adoption time reduced. • Reduced cost with less printing. • No wasted time trying to find the documents to help you complete a task. • Outdated training material – a thing of the past. • Training time cost with shadowing employees is reduced. • Reduced learning curve – I don’t need to know it all at first and then try ...

Great Product, Excellent Support

What do you like best? The Customer Success team at Whatfix always responds quickly to our questions (usually within minutes), and in the rare case that they don’t have an answer to our questions, they bring their technical experts into the conversation without delay. Whatfix enables us to create content without programming skills and deliver that content in line with users’ workflow (without them having to access an external resource, such as a knowledge bank or training course), ...

Very helpful tool for new and infrequent users!

What do you like best? The walk through function allows a user to learn the steps while completing a task. Additionally, the Customer Support Manager we worked with (Kritika Kishor) was FANTASTIC and made sure that our launch was successful. What do you dislike? Clicking off the tool tips during a walk through can be a little disorienting for new users. Need a Previous Tip/BACK button in case a step was missed. Recommendations to others considering the product: We've only ...