Whatfix Reviews in April 2025: User Ratings, Pros & Cons

Initial experience with Whatfix has been impressive

What do you like best? The Whatfix platform seems to be extremely powerful, yet flexible to fit our needs in on demand training of clients as well as onboarding new clients on our software platform. Better yet, the customer support at this company is superior with great lines of communication, regular checkins and training updates, etc. What do you dislike? As with any powerful tool, you will need dedicated time to learn the ropes and continual use is key to keep fluent. ...

Robust platform with lots of flexibility to shape user success

What do you like best? Working with WhatFix employees has been a pleasure. They are responsive and partner with us to create effective solutions to our problems, taking the time to understand our requirements and wish list requests. The platform leaves plenty of room for us to create user learning experiences to promote customer self-sufficiency. What do you dislike? Not so much of a 'dislike' as an 'in process', but the appearance of the tooltips can be sped up. Some of the ...

Using Whatfix in our online portals

WhatFix has significantly helped our organization communicate with our end-users.

What do you like best? WhatFix is extremely easy to use and versatile for a number of applications. I have appreciated that the learning curve is not difficult and the WhatFix staff is always available to help out when needed. What do you dislike? I have found that some of the functionality is not as intuitive as a user may think. Though it is often easy to use and figure out in the end, some of the overall functions do not cooperate as expected out of the box. Recommendations to ...

Easy to Implement and a hit with users!

What do you like best? We have been very pleased with the intuitive design of the WhatFix software and how easy it has been to apply it on our platform. WhatFix customer support is incredibly responsive and has definitely ensured a successful implementation for our use case. Feedback from users has been overwhelmingly positive – a win all around! What do you dislike? Didn't like that there wasn't an option for users to reverse through a flow...but now it's been added so we're delighted ...

Helpful Product with super support

What do you like best? - compatability with Salesforce - Frees up development/design resources - Educates our users - Multi purpose tool allowing for education and promotion of features. - Detailed analytics and insights allow us data we recently could not capture - Segmentation allows us test and sample targetted campaigns - The support from the team is second to none, feels like they are part of our own team What do you dislike? - Limited flexibility in terms of ...

Useful Product with Excellent Customer Support

What do you like best? The team at Whatfix is one of the best I have worked with after working with many different systems over the years. The Customer Support team go above and beyond to work with you providing information, answering questions, solving issues and putting you in touch with the right people to talk through potential new functionality. The product itself is easy to use with minimal training and technical knowledge. What do you dislike? There has been no major issues ...

Easy to create and edit content

What do you like best? I enjoy how easy it is to access Whatfix through the chrome extension. Since our product is constantly evolving, it's imperative that walkthrough flows are easy to create and edit. I am excited to explore the other features Whatfix offers. My experience interacting with Whatfix has been extremely pleasant, and they are always fast to reply and helpful. What do you dislike? I cannot always adjust the placement of the pop-ups so they are exactly where I'd like them ...

Great tool for on boarding your clients

What do you like best? Makes your on-boarding and training process easy and helps retention. Clients can train at their own time as they are using the platform. What do you dislike? I don't dislike, but the analytics could be improved. What problems are you solving with the product? What benefits have you realized? More personalized on boarding process and less contact to our support team for basic questions.

WhatFix Has Great Customer Service!

What do you like best? Best customer service I have ever experienced. Quick replies. Their team is always willing to come up with new solutions to help us accomplish our goals. What do you dislike? Nothing. I would just say more advanced features. Recommendations to others considering the product: Make sure you understand what your companies objectives, environments and roles are before implementing WhatFix. What problems are you solving with the product? What benefits have you ...