Whatfix Reviews in April 2025: User Ratings, Pros & Cons

Great start to the tool so far

What do you like best? Team effort to get us onboarded and working together to resolve key issues in the first few months. What do you dislike? The tool itself is challenging for the less technical people to use the tool, as you need to know the css classes to show flows and steps What problems are you solving with the product? What benefits have you realized? Trying to make the tool work for segmentation and how we get the tool working for copy editors. With some of the new ...

Easily and effectively educate users on new features

What do you like best? Allows everyone to choose when they want to learn about the features of the application instead of having a fixed training schedule. Also, being able to see it first-hand in the application rather than a demonstration provides experience as we learn. What do you dislike? There isn't yet a back button as you go through a step-by-step flow. What problems are you solving with the product? What benefits have you realized? The inconvenience of hosting ...

Intuitive and with great support

What do you like best? How easy it is to use and understand it and how easy it is to reach out to the support who answers quickly and is always available to help. What do you dislike? Nothing so far. There is room for improvement but with constant conversation and mutual understanding the use of Whatfix so far leaves no complaints. What problems are you solving with the product? What benefits have you realized? I've been able to create intuitive steps into the use of our ...

This software is a Game Changer for our company

What do you like best? 1. Ease of Use 2. The Training Department AND the Users Love it! 3. We save money with this tool. 4. Training and support are much easier and professionally presented thanks to Whatfic. What do you dislike? I haven't found any dislikes yet. It's easy to setup and use. Recommendations to others considering the product: I researched several other products and Whatfix was standout. I am so glad I decided on Whatfix - it has exceeded my expectations in ...

Fantastic Product and Service

What do you like best? The product is easy to use and implement. The various customer touch points that can be enabled through Whatfix help us to facilitate most of our online customer support programs. Also, the support team is prompt and always available for even the smallest of help required. What do you dislike? Nothing to be disliked about Whatfix. The team is always open for feedback and support. Recommendations to others considering the product: Recommended product to ...

Excellent user-adoption tool

What do you like best? Whatfix customer service and support is excellent What do you dislike? There is nothing to dislike about Whatfix What problems are you solving with the product? What benefits have you realized? Our organization has solved many training and adoption issues with Whatfix. The benefits to our end-users are unparalleled.

Great In-App Tool

What do you like best? The user interface is easy to use and intuitive. What do you dislike? Difficult to figure out more technical solutions. What problems are you solving with the product? What benefits have you realized? Onboarding new users. Our customer support team have received fewer calls/emails related to new users getting started.

Attentive customer success and support, easy to update flows to keep them current.

What do you like best? Whatfix customer service has been fantastic. I have yet to experience the implementation process on a new website; editing and adding to existing content has been easy and their product is user-friendly. What do you dislike? If there are slight changes to our application the flows can break. What problems are you solving with the product? What benefits have you realized? We use Whatfix to offer our clients walkthroughs for various processes and feature ...

Delivered exactly as advertised with excellent customer service

What do you like best? Prompt, reliable customer service from our customer success manager. Additionally, the product works exactly as advertised! Our portfolio manager always prioritizes our business needs and is willing to go above and beyond to provide us with solutions that work with us. This includes the prompt return of emails and phone calls, solution oriented customer service, and willingness to escalate any issues that we're encountering until they are promptly and ...

WhatFix has significantly helped our organization communicate with our end-users.

What do you like best? WhatFix is extremely easy to use and versatile for a number of applications. I have appreciated that the learning curve is not difficult and the WhatFix staff is always available to help out when needed. What do you dislike? I have found that some of the functionality is not as intuitive as a user may think. Though it is often easy to use and figure out in the end, some of the overall functions do not cooperate as expected out of the box. Recommendations to ...