Whatfix Reviews in April 2025: User Ratings, Pros & Cons

Whatfix goes above and beyond in Customer Success

What do you like best? Whatfix excels in customer success. They have gone above and beyond to make sure that we are getting the most out of the product and that we are seeing a strong ROI. They have a great product that has significantly reduced the time we spend training and onboarding end-users. Workflows are easy to set up and use. Their onboarding checklists have been extremely valuable. Whatfix is - Easy to use - Provides great customer support - Reduces training time - ...

Increasing trust in the company software solution.

What do you like best? Working in whatfix is very easy, creating flows is a logical process. The customer success team was very helpful, always quickly responding and well-experienced to answer questions. What do you dislike? Nothing specific, in one occasion the software fix was 'live' and the InnoEnergy team wasn't informed yet. This made the status of the error & the fix untransparent to the dev. team. Recommendations to others considering the product: Easy to implement tool ...

Whatfix - Revolutionizing the way of System Adoption

What do you like best? Working with the WhatFix Team, specifically Nikhil has been amazing. He is always available and willing to help. Now that we are live in production, we see that the the flow are working and that sales is actually utilizing the application. We are able to use the metrics to see what flows are most used and which flows sales would like for us to build. It was also very easy for adoption to get on board with building the flows. Very easy system to use. What do you ...

Whatfix: A Great Partner in Digital Adoption

What do you like best? Whatfix offers an impressive suite of digital adoption tools in a user-friendly interface that makes it easy to pick up, learn, and start creating. We couldn't ask for a better Customer Success Manager; responsive, proactive and solution-oriented. She takes the time to understand your business and product and provides guidance appropriately. The Development and Support team have also been exceptional. They have been quick to provide solutions and have worked ...

Great Product

What do you like best? Alot of times when you call into a customer support hotline, you get a rude answer, left feeling incompetent. That doesnt happen with Whatfix. Prakhar has been amazing to work with from the start. He always supplies us with a quick response or resolution to whatever is going on! What do you dislike? The only dislike i have with any of this is the time difference between our working hours. What problems are you solving with the product? What benefits have you ...

Whatfix takes the friction out of creating digital training.

What do you like best? The most helpful thing about Whatfix is their easy-to-use platform. Building training content has never been easier. No more screenshots pasted into powerpoint, no more calls to walk users through functionality - Whatfix flows can be built anytime, anywhere and be ready to deploy the same day a request for training came in. What do you dislike? With a company who has a complicated business structure of profiles - Whatfix has the opportunity to better accommodate ...

Useful but complicated

What do you like best? Their customer service and availability is great for being across the world. Always friendly and willing to work with us to find solutions to our problems. What do you dislike? We were promised a lot of features that weren’t as easy to use as they made it seem when we signed up. What problems are you solving with the product? What benefits have you realized? We needed step by step walkthroughs so that has been very helpful.

Great on demand help tool

What do you like best? I like that it's easy to create content and that the front end users can have access to a wide variety of content including documents, videos, interactive flows, and more. In our line of work our users are required to navigate quickly and be able to recall a wealth of information. This helps new hires become proficient sooner and allows everyone easy access to material in their moment of need. It's easy to build material in the application, and it's comforting to ...

They are very helpful and responsive

What do you like best? I get to have a meeting with my support account manager every week and she is there to help me with questions and give ideas on how to improve content What do you dislike? There have been a few things that I have asked for not technical wise. That it takes time to get answer. What problems are you solving with the product? What benefits have you realized? Help our users better understand the tool they use.

Whatfix Review

What do you like best? Dashboard interface makes it easy to find all my created content What do you dislike? Having to manually test for flows breaking What problems are you solving with the product? What benefits have you realized? On screen help in our software