Whatfix Reviews in April 2025: User Ratings, Pros & Cons

Experience is always excellent with Whatfix and with every member of the team

What do you like best? Their willingness to provide help with any issue which we have raised and this customer experience has been fantastic. Knowledgeable and willing staff members. What do you dislike? Whatfix has provided a great service from day one and I don't dislike anything in the service or product. What problems are you solving with the product? What benefits have you realized? Any issues which we highlight to them they are willing to help and its made it easier for us ...

A versatile solution that comes with great service

What do you like best? The platform is very versatile in its use cases both internal and client-facing. It has a user-friendly UI. The level of service and attention from our account manager are very impressive. What do you dislike? Reporting isn't as intuitive and integration with existing customer behavior tracking solutions isn't as straightforward. What problems are you solving with the product? What benefits have you realized? Our marketing team is planning to launch new ...

New Training for Easier Transitions

What do you like best? I love the product because it eliminated that need for paper and one on one training. The system is a live tutorial that takes users through the steps they need to complete the action. What do you dislike? So far, I like everything about Whatfix live training. This new training will help reduce training calls. What problems are you solving with the product? What benefits have you realized? We are allowing the users to have an easier transition to an ...

Great post-sales service!

What do you like best? Whatfix is easy to set up and the post-sales service is great. They don't forget about their customers after the money is transferred. What do you dislike? It does happen that expected behavior in the application isn't working, but that's always picked up on short notice by the support team. What problems are you solving with the product? What benefits have you realized? We're trying to reduce the number of question for the helpdesk and enhance efficiency ...

WhatFix great platform with easy features

What do you like best? The platform is easy to use with a lot of valuable features. The ability to manipulate your flows and copy and modify them is very intuitive and easy to use. What do you dislike? WhatFix can be difficult to implement in some systems but that is not the fault of the WhatFix application. They have been very diligent and resourceful in coming up with ways to work around difficult to integrate with systems. What problems are you solving with the product? What ...

Whatfix: Great digital adoption platform with excellent support

What do you like best? My favourite feature of the Whatfix platform, is the the ability to quickly export Video and PDFs of created flows. This saves us a lot of time and is a great tool! There is a lot of customisation available within the flows themselves too, including visual options, segmentation and branching steps. Another useful part of the platform is the “Smart Pop up”; we have utilised this to inform users of any changes to, required training and maintenance windows of our ...

Excellent Product, extremely easy to use.

What do you like best? Ease of widget creation and automation of data within a flow. Helps cut down on time training and repeated processes. Whatfix customer service is great, rely very promptly. What do you dislike? The time frame of pushing material to production can vary when using the chrome store. Recommendations to others considering the product: Great route to go if your looking to shorten training time and keep all training material in one spot. Whatfix is continuously ...

Versatile Solution

What do you like best? Versatile Solution with great support from a team who cares. I am so pleased to be working with Whatfix. What do you dislike? Occasional slow deployment, but nothing dissuasive. What problems are you solving with the product? What benefits have you realized? Saving man hours of support and money by allowing users to teach themselves how to utilize the site.

Director of Provider Experience

What do you like best? The ability to provide a self service for our end users. What do you dislike? I have not found a something that I dislike yet. What problems are you solving with the product? What benefits have you realized? - Reduce inbound calls - Increase user's product knowledge - Improve user's troubleshooting support

Excellent piece of support technology

What do you like best? How easy & simple it is to create material, the turnaround for finished articles is very easy and therefore support is provided when needed rather than waiting until a system is already embedded and bad habits are learned. What do you dislike? I wish the analytics were more in depth within Whatfix rather than having to use GA. It would be nice to have one area to get all the information. Recommendations to others considering the product: Have a plan of how ...