Whatfix Reviews in April 2025: User Ratings, Pros & Cons

My Experience with Whatfix

What do you like best? We have been using whatfix for some time and these are some of the benefits that we have achieved with this software.The main benefit that we have had with whatfix is ​​that now we save a lot of time with our clients since we create content that explains what we do. We can have a number of formats available and they are updated if we make any changes to each one now, thanks to whatfix, our support tickets have been greatly reduced and our clients are being guided ...

Whatfix Has Demonstrated Itself A Major League Instrument For AutoZone

What do you like best? What I liked most about Whatfix personalized support they offered my team and I getting our in-app training ready for prime time. The ability to publish updates to the content ourselves at anytime is also a big plus. What do you dislike? Some features we needed were missing when we first signed up. Whatfix's success team with their great customer service had solutions created for our unique needs. After a few iterations they are working much more smoothly. ...

Great tool for user training and onboarding

What do you like best? Ease of updating existing flows, beacon feature is great to flag changes for users that are already using the system What do you dislike? Could be tricky to provide only relevant info to the end user using the tags What problems are you solving with the product? What benefits have you realized? Flag the user the changes in the system, create list of tasks to get new user operational as quickly as possible

WHATFIX : Great Service, Support & Fast Response.

What do you like best? Whatfix has give a Great Support, Helpful and Fast Solution. Shashank is the Customer Success Manager in Whatfix that work with us, He is fast response, easy to work with, supportive and solution oriented. He takes the time to understand the business and constantly want to give the best support to improve it. The Development and Support Team have also been so helpful,They have been quick to provide the solutions and always try to improve the system to make it ...

Excellent helping tool and customer service.

What do you like best? The excellent customer service offered by the Whatfix team. They are always ready to help us in everything. What do you dislike? I can't think of anything I don't like about Whatfix. All my comments will be positive :P What problems are you solving with the product? What benefits have you realized? Help/facilitate our clients to learn to use our platform. Whatfix flows help us accompany them every step way.

WhatFix - Great customer service

What do you like best? Responsiveness and the timeliness of showing us new features that will improve our experience using WhatFix. What do you dislike? Confusion regarding the use of the product for our users/staff. What problems are you solving with the product? What benefits have you realized? Our staff can independently learn to use our applications on their own, prior to training. This takes weight off of our workload, and allows users to become familiar with our ...

Whatfix team is very hard working, thorough and always find a way to get things done.

What do you like best? How attentive the team is and always finds a solution. What do you dislike? No mobile availablility of Whatfix for the SFDC app. Our users are 90% on their phones. What problems are you solving with the product? What benefits have you realized? Consistancy and reliability of how we expect our team to use SFDC.

great training and guidance in its use.

What do you like best? It is a very useful and practical management tool, providing very effective and easy to understand training, thanks to the videos and support provided by the help platform in a great way, understanding the usefulness of the platform and managing it with greater utility. What do you dislike? It would be very useful to improve integration with other applications, thus improving its usefulness and manageability. What problems are you solving with the product? ...

Great Service; Awesome Team and Amazing Product

What do you like best? Attentiveness of the team, being able to appropriate the system functionality to our business cases Ease of use and Navigation What do you dislike? Sometimes the system seems unstable, but the team is fast to resolve issues Recommendations to others considering the product: Just give it a try and start small What problems are you solving with the product? What benefits have you realized? System Training, Navigation assistance System ...

Innovative tool bringing a lot of value and a great support team

What do you like best? Whatfix has a modern and userfriendly look and feel that brings a lot of additional value to the application. We installed whatfix on our Learning management system as we had many newcomers as administrators and whatfix helped them to master their key actions quickly. Whatfix support team is really responsive and dedicated to help you to set up and maintain your projects. Great tool served by a great team! What do you dislike? Nothing in particular. For some ...