Whatfix Reviews in April 2025: User Ratings, Pros & Cons

Quality Support with an independent feel.

What do you like best? WhatFix makes it easier to help clients with the onboarding process and I love that we can provide content specific guided help that users can access when they feel ready. I also love the support we receive form our CSM and the entire WhatFix team. They are quick to respond and are helpful at providing best use case solutions. I love that our customer engagement has increased and the load on our CS team has decreased. What do you dislike? I would like more ...

WhatFix From An Adoption Perspective

What do you like best? Whatfix is extremely useful to guide users in where to actually click when needed and allowing content creators to interlink other related content, such as related guides, videos and materials. I also like that you can give your users a brief explanation as to why they are clicking so they are not just clicking without understanding they "why" of what they're doing. What do you dislike? We have found that WhatFix can be inconsistent when used in Lightning due to ...

Great Features and a Great Team!

What do you like best? Our team loves the various features WhatFix provides in terms of supporting our web application. We are able to utilize multiple features to better support our users. We also love how involved the WhatFix team is in the on-boarding and implementation process. They are very dedicated and have consistently been there to help us with any concerns or questions. They've also worked closely with us to customize and fine tune features of Whatfix to work better with our ...

Great solution to assist in user adoption.

What do you like best? Ease of use and the ability to customize training material. What do you dislike? I have not yet found anything I do not like. What problems are you solving with the product? What benefits have you realized? Working toward reducing the number of user cases as we build more content.

Customer Success Team Lead

What do you like best? The responsiveness of the Customer Success team (specifically working with Prakhar Saxena) as well as Whatfix's willingness to understand and attempt to address pain points. The team is incredibly proactive when it comes to explaining meaningful new features. What do you dislike? I was handed off among 2-3 different agents over the period of a year before finally being paired with Prakhar Saxena who is doing an excellent job as our most recent Customer Success ...

Whatfix is helping us to drive adoption and to harmonize our usage of our CRM system.

What do you like best? - seamlessly embedded, appealing user interface - easy-to-use - especially helpful for new hires that want to get to know a system - variety of ways avialble to grab the user's attention What do you dislike? - no mobile usage is a big downside since many of our colleagues are mobile ONLY users What problems are you solving with the product? What benefits have you realized? - harmonizing how people use our CRM from a process perspective

Amazing product - Super easy to use

What do you like best? Ease of usage and freedom I get to customize my flows What do you dislike? More Desktop applications support would help What problems are you solving with the product? What benefits have you realized? Adoption, training and onboarding

Good Tool for Onboarding and training

What do you like best? Translation Support and the delta part of the file when changes are done for the English File What do you dislike? Cannot view the translation strings in see live flow, and cannot edit as English flows. Recommendations to others considering the product: Good Tool for creating training and in boarding sessions What problems are you solving with the product? What benefits have you realized? Customer Onboarding was big problem for comviva products as ...

Excellent experience with a top notch company -- I'd recommend WhatFix any day.

What do you like best? The WhatFix staff are highly professional, personable and always a pleasure to deal with. The training they provided on using the tool to create widgets was detailed and thorough, and their technical support team has come through for us time and time again. This is one of the most pleasant experiences I've had as a project manager dealing with a third party professional services company/software vendor. What do you dislike? I really have no complaints about the ...

Whatfix Solution and BeerBoard

What do you like best? Adopting the Whatfix digital solution immediately solved BeerBoard’s lack of a support solution within the SmartBar functionality. SmartBar users now had a location to go to within the platform for a knowledge base. What do you dislike? Their analytics reports have been quite useful, but it would be beneficial to receive automated analytics reports. If we were able to receive an e-mail daily, weekly, or monthly with the information available in the analytics ...