Whatfix

Quality Support with an independent feel.

What do you like best? WhatFix makes it easier to help clients with the onboarding process and I love that we can provide content specific guided help that users can access when they feel ready. I also love the support we receive form our CSM and the entire WhatFix team. They are quick to respond and are helpful at providing best use case solutions. I love that our customer engagement has increased and the load on our CS team has decreased. What do you dislike? I would like more ...

Great solution to assist in user adoption.

What do you like best? Ease of use and the ability to customize training material. What do you dislike? I have not yet found anything I do not like. What problems are you solving with the product? What benefits have you realized? Working toward reducing the number of user cases as we build more content.

Amazing product - Super easy to use

What do you like best? Ease of usage and freedom I get to customize my flows What do you dislike? More Desktop applications support would help What problems are you solving with the product? What benefits have you realized? Adoption, training and onboarding

Excellent experience with a top notch company -- I'd recommend WhatFix any day.

What do you like best? The WhatFix staff are highly professional, personable and always a pleasure to deal with. The training they provided on using the tool to create widgets was detailed and thorough, and their technical support team has come through for us time and time again. This is one of the most pleasant experiences I've had as a project manager dealing with a third party professional services company/software vendor. What do you dislike? I really have no complaints about the ...

Whatfix Has Demonstrated Itself A Major League Instrument For AutoZone

What do you like best? What I liked most about Whatfix personalized support they offered my team and I getting our in-app training ready for prime time. The ability to publish updates to the content ourselves at anytime is also a big plus. What do you dislike? Some features we needed were missing when we first signed up. Whatfix's success team with their great customer service had solutions created for our unique needs. After a few iterations they are working much more smoothly. ...

Excellent helping tool and customer service.

What do you like best? The excellent customer service offered by the Whatfix team. They are always ready to help us in everything. What do you dislike? I can't think of anything I don't like about Whatfix. All my comments will be positive :P What problems are you solving with the product? What benefits have you realized? Help/facilitate our clients to learn to use our platform. Whatfix flows help us accompany them every step way.

Great Service; Awesome Team and Amazing Product

What do you like best? Attentiveness of the team, being able to appropriate the system functionality to our business cases Ease of use and Navigation What do you dislike? Sometimes the system seems unstable, but the team is fast to resolve issues Recommendations to others considering the product: Just give it a try and start small What problems are you solving with the product? What benefits have you realized? System Training, Navigation assistance System ...

Experience is always excellent with Whatfix and with every member of the team

What do you like best? Their willingness to provide help with any issue which we have raised and this customer experience has been fantastic. Knowledgeable and willing staff members. What do you dislike? Whatfix has provided a great service from day one and I don't dislike anything in the service or product. What problems are you solving with the product? What benefits have you realized? Any issues which we highlight to them they are willing to help and its made it easier for us ...

New Training for Easier Transitions

What do you like best? I love the product because it eliminated that need for paper and one on one training. The system is a live tutorial that takes users through the steps they need to complete the action. What do you dislike? So far, I like everything about Whatfix live training. This new training will help reduce training calls. What problems are you solving with the product? What benefits have you realized? We are allowing the users to have an easier transition to an ...

WhatFix great platform with easy features

What do you like best? The platform is easy to use with a lot of valuable features. The ability to manipulate your flows and copy and modify them is very intuitive and easy to use. What do you dislike? WhatFix can be difficult to implement in some systems but that is not the fault of the WhatFix application. They have been very diligent and resourceful in coming up with ways to work around difficult to integrate with systems. What problems are you solving with the product? What ...