WePay Reviews in April 2025: User Ratings, Pros & Cons

I found a charge that I had forgotten…

I found a charge that I had forgotten about and your company responded quickly to my request for information. Thank you!

Mira at WePay was very helpful

Mira at WePay was very helpful. My questions were addressed in a timely manner: the responses were clear and concise. She was also encouraging and approachable in all her comments. Thank you!

Chad solved the mystery of the Lantern Payment.

Chad was very timely and complete with his information. It immediately laid my concerns to rest. We forgot we bought tickets for the St. Louis Lantern Festival. So World Order Lantern meant nothing to us, until Chad solved the mystery. He is a good hire. Thanks again for your service.

Refunding canceled event

Mira was very helpful with refunding the attendees from an event we had to cancel. She was very kind and thoughtful.

Had a concern regarding a CC charge

Had a concern regarding a CC charge. I contacted WePay and very quickly Mira from customer service responded with answers to direct me to the CC charge which was valid, verified, and confirmed. Great customer service & a positive experience.

Every experience I have had with WePay…

Every experience I have had with WePay has been wonderful. Your response time is great and you always fully address and answer whatever issues I have. My last customer service experience was with Sean and he was fabulous and understanding.

Refunding for a cancelled event..

Our church had to cancel an upcoming event which some people paid for with WePay.... it was easy to issue one of the first refunds ....the second one involved a bit more since the payment had been made more than 60 days ago... I wrote to the support team and Mira told me what information she would need to complete the refund....voila! Done with help from Mira! Many thanks and our church is very happy with our WePay relationship! Thank you!

Great customer service!

Thank you for your great customer service. In the last few days Mira has provided invaluable support to me by helping me issue refunds in this time of the coronavirus. On behalf of all my event participants thanks very much for the prompt, efficient, and professional service, Mira!

Thank you so much WePay!

Thank you so much WePay!! What you provided was wonderful customer support. You communicated clearly and quickly. You kept me updated. I thought the missing check was going to be a pain to resolve, but you made it a most pleasant experience. I appreciate Seàn’s help and professionalism. I will recommend you to anyone who asks!

I had a charge from WePay on my credit…

I had a charge from WePay on my credit card that I didn't initiate. I sent an email asking what the charge was for. Mira responded and needed more information from me. I supplied it to her and she got me the information I needed right away. Thank you Mira!