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HM
Haydee M Davidson
05/08/20
Sean was fantastic in helping me…
Sean was fantastic in helping me resolve a problem I thought I had. Excellent and quick service. All by email. It was instant corresponding. Thank you!!
MS
Michelle Serocki
05/08/20
Great support experience
I needed to change our company's name so I emailed support to ask about the process with WePay. Chad got back to me so quickly and told me he already completed the change and I didn't have to do anything! It's been a real pain in the rump with many other companies. He was fast, efficient and friendly. Awesome service!
B
Bjw
05/07/20
Sean helped me understand how my…
Sean helped me understand how my deposits worked and the complete system.Very polite and addressed all my concerns.They are the bestSincerely Bunny Worcester We pay support is great
RA
Retirement Architecture
05/07/20
Avoid like COVID-19
I think this is my first effort to post a negative review in my life! This is the worst company I've ever encountered! The idea that a financial service company behaves like an offshore tech company - support tickets only with 4-hour gaps! They are the epidemy of bad service...how is this a Chase company? We had $100K in collected payments, then they research our business and decide we fail one of their vague definitions? They wanted to hold the money until they completed their ...
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DS
Dana Simon
05/06/20
Sean was very quick and helpful in…
Sean was very quick and helpful in answering my question
DW
Drew Walsh
05/06/20
Will Close your account and not tell you why
Just starting up my small business. Attempted to use WePay Via FreshBooks to charge my first customer for a deposit. The day after my client paid they refunded him and closed my account and refuse to give a reason why. Incredibly unhelpful support. If you want to verify my identity and then reject me sure, whatever. But don't allow me to charge a client and make me look stupid because of your horrible business practices.
G4
GSWO 43805
05/05/20
So FAST & EASY to work with!!!
Our Girl Scout troop used WePay to process payments for a fundraising dance we were hosting. After having to cancel the dance, due to COVID-19, we were left with the challenge of Refunding many ticket purchases. Sadly, I anticipated my request would be met with either challenge, penalties or confusing instructions. MUCH to my relief, Chad was AMAZING to work with. He was speedy with his replies & very clear with his instructions. And our guests GREATLY appreciate how quickly they saw their ...
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C
CRPF
05/05/20
Great service
Chad was attentive and quick to solve my request. Great service!
C
Cathy
05/05/20
Quick and thorough responses
The response to my support request was pretty quick and Sean handled it very well, with several follow-ups within 24-48 hours.
AC
Adam Clinard
05/02/20
Sean handled my problem promptly and…
Sean handled my problem promptly and got it resolved. Very happy with the service.
