WePay Reviews in April 2025: User Ratings, Pros & Cons

Great Customer Service

I had an issue with their automated response on the website. I contacted customer service and Chad requested a little more information from me. Once he had that, he resolved the issue immediately. Great response and great customer service.

The customer service is awesome

The customer service is awesome! I had an issue with confirming micro deposit amounts. Chad responded Instantly and my issue was resolved within a day!

Sean was very helpful and professional

Sean was very helpful and professional. He replied in less than a day.

Question about balance in account.

I e mailed my question and got an answer by the next day from Sean who took care of my concerns and was very polite in doing so.

I emailed my problem and they came back…

I emailed my problem and they came back very quickly with the answer excellent service especially from Chad - if I have another query I will not hesitate to contact the Company again.

I was suprised by how quickly and…

I was suprised by how quickly and helpfully I was answered. I couldn't identify a charge to "WPY*", and the charge lookup tool (a great idea) didn't work for me. Chad responded to my e-mail within a few hours, with detail which allowed me to identify the charge. Excellent customer service.

Chad answered and explained my question…

Chad answered and explained my question in a timely manner. He was great!

Chad was super helpful…

Chad was super helpful with my concerns. I couldn't be happier with how quick he was to help me. Looking forward to doing more business with wepay.com

Super easy to sign up and take…

Super easy to sign up and take payments. Other companies can take weeks to get this done.

Excellent Customer Support

Great responsive customer support. Chad got back to me right away and resolved my question quickly and easily. One of the most seamless customer support experiences I've had.