WePay Reviews in April 2025: User Ratings, Pros & Cons

It took awhile but Sean helped clarify…

It took awhile but Sean helped clarify a charge I did not recognize. Thanks!

I needed to issue a refund to one of my…

I needed to issue a refund to one of my clients and Sean helped my through the process. Sean was instrumental in completing this process -

If I could give negative stars I would

If I could give negative stars I would. DO NOT USE THEM - GO WITH any number of their more streamlined, transparent competitors like Stripe. Wepay/Chase has a system that is intended to and does delay payment of funds ("settlement") as long as possible. They fail to disclose this before they sign you up for their service and then - after the fact - tell you that they now have to "verify" your business to make sure it is real. I have had my business for more than a decade - a LAW FIRM that ...

Chad is truly amazing!!!!! Thank YOU!!!!

I had a hard time getting the confirmation on the deposit amount on the verifying process to be confirmed. I was very concerned as I donated a large amount for my friends young daughter for her medical bills. Chad was very responsive in a timely manner, very friendly, helpful and polite. I also work with the public on a daily basis and truly appreciated not only his help but just an actual polite nice human being which are apparently hard to come by anymore. Chad I truly appreciated your ...

Very easy to use money comes as fast as…

Very easy to use money comes as fast as next day after using this system for my business! very helpful and easy to use with clients

For the most part good

The biggest issue I have is that they do not have a customer service line/phone number. Everything has got to go through e-mail support which takes at least 24 hours for a response. I've had clients complain and it causes delays for us. It's especially when there are clients that are not tech saavy

I'm a small buisness and they now…

I'm a small buisness and they now holding almost 17000 dollars of mine and holding it for ransom of my banking info which has all my customers direct deposit info which I can't be giving out. My limit being 10k a month and this month only gave me 3k and holding all of my customers deposits etc not allowing me more than 3k in a month as a small business. Im horrified of telling my customers a 3rd party stole there money. Extortion is against the law and yet that is exactly what you are doing ...

The worst experience ever for small business

Poor support! Put on hold money up to a week with no reason! do not have a valid phone number! partially making transfers! never work with them bc you will looking for your money long time

Chad was amazing

Chad was amazing, incredibly fast and efficient service

Partial refunds

I needed to do a partial refund to two clients - Sean was really helpful in getting this actioned really quickly. It was also easy to find out how to do this on their website.