WELL Reviews in April 2025: User Ratings, Pros & Cons

"Soooooooooooooooooo easy!!!!!"

What do you like best about Artera? I love the fact that I don't have to spend the time on the phone talking to patients. I can just send a quick text. I hate talking on the phone, and patients can just respond by saing they want to reschedule or cancel their appointments.

"Amazing App. Truly a wonderful tool for any office."

What do you like best about Artera? I love that patients can get confirmation of their appointments via texts. It has become more convenient for patients as well as for office staff. It is so convenient to text patients rather than trying endlessly to call them and leave multiple messages. It really helped to improve patient confirmation of appointments.

"Awesome Product"

What do you like best about Artera? The ability to have bi-directional texting with patients is incredible. In addition to our scheduling department using WELL daily, the business, pre-certification and release of information departments have started using it. People nowadays are more likely to respond to a text than they are to a phone call. Texting is a much quicker process than traditional phone calls.

"The system is very effective and efficient in the workplace "

What do you like best about Artera? Being able to communicate with the patient info about copay and reminding them about there appt to slow down no shows and no show fees. Most patient are not knowledgeable of these things prior to an appointment so to be able to inform them via Well App its much more effective. Its so effective to the point that it cuts out at least 15% of calls throughout the day. We are extremely pleased because for out office that is a lot of calls. This system has ...

"best way to communicate in 2019"

What do you like best about Artera? I personally love being able to contact patients via text. Nowadays almost everyone is texting. It's convenient for patients who cannot answer phone calls at work or busy doing other activities. it's also easy because the patients can reply directly to us whenever is convenient for them and avoid having to play phone tag.