Webtrends Optimize Reviews in February 2025: User Ratings, Pros & Cons

"Simple to onboard, understand & use + first class support!"

What do you like best about Webtrends Optimize? As a PM I’ve used Webtrends Optimize on my client accounts and have always found the platform really simple and intuitive for use by myself, by our tech teams (devs and CRO specialists), and for clients. In my experience it’s been easy to onboard clients with the platform, and the support given by the team at Webtrends Optimize is first class - both in the setup stages and ongoing day to day. They are always on hand to answer any questions and ...

"Webtrends Optimize Review"

What do you like best about Webtrends Optimize? One of Webtrends Optimize's strongest areas is in their account management, consultancy and strategy. The overall planning, project management, hitting of deadlines, and the collaborative approach is second-to-none - all with a customer-centric attitude. Being able to pull from their pool of experience is of great benefit, especially when the account managers are experienced across such a huge range of different e-commerce businesses. Their ...

"Excellent service/support & very flexible solution"

What do you like best about Webtrends Optimize? The platform itself is technically very good and is just as good as I’ve seen elsewhere, but the level of service and support is what takes it to beyond what you would expect. Everything we have wanted to do, even bespoke things outside a ‘normal’ experimentation or personalisation program/process, has never been a problem and they’ve helped us find solutions that really work for us. Our allocated consultant in particular, has been fantastic ...

"Brilliant service and support"

What do you like best about Webtrends Optimize? The support we receive from Raquel and the Devs is absolutely brilliant. They work in such an agile way to support our constant requests and often urgent deadlines. We often get last minute urgent tests that need to be run and Optimize help out in any way they can and it's much appreciated. What do you dislike about Webtrends Optimize? I really like the tool and can't fault it as it's very easy to use. What problems is Webtrends Optimize ...

"Great support and tool to help small teams with little experience helping build a tailored programme"

What do you like best about Webtrends Optimize? The support has been the standout factor for us and really been second to none. Having quite a small amount of traffic coming through the website and a small team, our website can sometimes get forgotten. However having the ease of the Optimize tool to build a test, and their team encouraging us and supporting us with simple recommendations etc. It has helped us to improve online leads/bookings and do the necessary work on our website. Working ...

"Great support from the team"

What do you like best about Webtrends Optimize? The services team have been really helpful in getting us up and running with some personalisation and experiments. They were so helpful and came up with some great ideas as well. Been running for over a year and still find the tool easy to use and the new reporting service is so quick What do you dislike about Webtrends Optimize? Nothing yet, not really used the product as using the managed service but we might starting running some tests ...

"Very impressive company"

What do you like best about Webtrends Optimize? Very knowledgeable and easy to deal with - would highly recommend! What do you dislike about Webtrends Optimize? Nothing so far. They have been very helpful and made some great suggestions. What problems is Webtrends Optimize solving and how is that benefiting you? I am looking to improve overall conversations

"Amazing tool and customer support"

What do you like best about Webtrends Optimize? I Incredibly much liked the ease of using the tool. A large amount of options makes it excellent for the job. I will recommend it to everyone who wants to make their working- life much easier and faster. What do you dislike about Webtrends Optimize? Honestly, I can't say that i notice some huge disadvantages. Obviously, as any other tools there are some room to improve. Despite the fact that the company is still young the products change ...

"The service team is helpful and the product is excellent."

What do you like best about Webtrends Optimize? We like the functionality included in the trial version. This allowed us to do AB testing using the visual editor, with excellent results. Furthermore, this has made us look at this option for our future due to the ease of use, results, and cost effects. What do you dislike about Webtrends Optimize? From our current evaluation, we have not gathered any drawbacks from this product. What problems is Webtrends Optimize solving and how is that ...

"Great consultancy - would recommend"

What do you like best about Webtrends Optimize? The staff incredibly knowledgeable and helpful. I love the product as we conducted many AB and ABn tests which provided great return on investment. What do you dislike about Webtrends Optimize? The visual editor speed could be improved. What problems is Webtrends Optimize solving and how is that benefiting you? It has optimised our website as it has identified key breakoff points using the baselines tests. We were able to come up with data ...