WebEngage Reviews in April 2025: User Ratings, Pros & Cons

Amazing automation tool to target and increase revenue effectively in a user friendly way!

What do you like best? 24x7 support from the team, specially our Customer Success Manager - Taffy Gill,being available on calls/mails at any point of day. Targetting users effectively through automation at right time - has always been a challenge. Web Engage helped in tackling this, and through help of Taffy we were able to see difference within a month. A cost-effective and user friendly platform. What do you dislike? A little complex at the start, but the team is available ...

A minimalistic yet scalable approach to marketing automation & customer analytics.

What do you like best? What I love most about WebEngage, 1. Minimalistic UI. 2. Compatibility with GTM (Love this feature). 3. Easy to configure 3 rd party service providers. 4.Powerful event-based analytics dashboard. 5. Easy to create customer journies & in-depth analysis. 6. Unique conversion attribution system. 7. Reflective campaign analysis. What do you dislike? There's is nothing to "dislike" in WebEngage, but I would like to make some suggestion, 1. ...

User's perspective after 1 year of usage

What do you like best? The ease of use. Its very intuitive and simple. It is very easy to create user segments, plan communication, create user journeys and marketing automation. We have seen clear growth in user participation since we started using webengage. It has also helped us in managing communication costs with usage of free channels like push etc. Timely intervention on website by notification, or sms or push has also helped us in capturing sales lost in cart, or improve ...

Amazing tool with amazing team. Always ready to help.

What do you like best? - The easy experience and the support one gets from the team. - Creating journeys of anything is easy - User interface in amazing and can be easily understood - Functionalities available are amazing within one panel What do you dislike? Just a few: - visibility of revenue at times seems inaccurate - reporting format needs to be changed and should comprise of more relevant information - In overview section, one should be able to select date ...

Great product, easy to use, great tech support

What do you like best? The best part is about customer journeys. It's an easy product to use and to configure. The support team is very responsive, very knowledgeable, and eager to help. They even provide the best possible solution to help companies for there specific requirements which helped us to respond faster to our customers, comply with the regulations, and save on some costs and time. What do you dislike? There are times when there is a delay or lag while uploading or ...

A one stop shop for all your traffic and brand engagement needs

What do you like best? 1. Toll enable you to anything and everything you ever have thought off , from tracking, execution ease , reporting, and monitoring 2. It helps you create a user journey in every possible means with all the variation ,logic , in one window with a ease 3. A great support team with very quick response time . Special mention to Shrvya saabu , she is a asset you got What do you dislike? Some features which could have been there like 1. Copy paste of ...

Webengage is the good tool for engaging users.

What do you like best? The best part of webengage is to manage the data. What do you dislike? We got issues regarding push notification or data fetching. What problems are you solving with the product? What benefits have you realized? We have realized that this is the best tool for engagement via push, inapp pop etc.

My experience has been quite good. The Account as well as Support team are prompt in their response

What do you like best? 1. The platform is well thought through and very user-friendly 2. The Account Manager is friendly and always available to answer any queries 3. The Support team is very helpful and polite and have a quick turnaround time What do you dislike? Multiple issues crop up at times which lead to delay in campaigns What problems are you solving with the product? What benefits have you realized? We are able to automate a lot of customer journeys using ...

Helps us in cross-channel marketing automation

A very nice tool for collecting feedback!

What do you like best? I've been using WebEngage for about five years. I'm not a power user; I use it for collecting feedback and surveys, but they have many other features. WebEngage makes it super-easy to gather user feedback and it's cost-effective for a small businesses. I highly recommend it! What do you dislike? Nothing comes to mind. Like i say, I'm not a power user but I don't have any complaints. Recommendations to others considering the product: Give it a try. ...