WebEngage Reviews in April 2025: User Ratings, Pros & Cons

Webengage!! They helped us for Marketing Automation.

What do you like best? It is easy to understand what our users are doing and how we can target them. We can engage our customers using different tools they are providing. It is very simple. What do you dislike? They have to integrate Website Layout/UI with the new UI. They can create a better dashboard. Overall Dashboard. What problems are you solving with the product? What benefits have you realized? We are trying to solve the Funnel Drop off and communication problems for ...

WebEngage a recommended tool for having a live overview about all your data stuff happening

What do you like best? The best part about WebEngage is that it helps me drive the Marketing campaigns with a lot of ease with help of Journeys based on User actions What do you dislike? If I have to copy just a content from one of my already delivered sms, email or push, I have to first open the previous one and navigate myself to the content page which I think can be reduced a little bit Recommendations to others considering the product: If you are searching for a tool to ...

The ease with which we can execute even the most difficult tasks is beyond exceptional

What do you like best? Even the most difficult tasks can be handled smoothly because of the support we get from the employees of WebEngage. What do you dislike? There was an issue in creating live segments and it is still there as it takes very much time. Sometimes we lose out time-specific campaigns because of the non-availability of the segment as it takes more time than usual to brew. What problems are you solving with the product? What benefits have you realized? The ...

WebEngage has a clear and simple dashboard. Super easy to use!

What do you like best? WebEngage has helped us to distribute our campaigns efficiently. Push, web-push, and email in one platform and no confusion at all since they have a clear and simple dashboard. The support team very helpful, especially our CSM - Azra. What do you dislike? 1. The segment for journey needs to support multiple segments too. 2. Sometimes the dashboard works very slow, especially while creating a segment. 3. In our case, we sometimes have an issue in launch ...

I am satisfied how the system's work

What do you like best? All systems functionalities are useful for me. What do you dislike? Delays in shipping time. System errors quite often. Sometimes stuttering and errors when I want to save a campaign. What problems are you solving with the product? What benefits have you realized? We deliver messages and all communications to our clients using WE.

Excellent Multi-Channel Platform - Capable Of Handling Hyper Growth

What do you like best? Ease of use with the drag and drop canvas and excellent customer care team for all queries and product strategies to best optimize processes. It really is a very useful and fast tool to set up journeys. It also supports pop-ups and desktop push notifications built in which is a nice touch. What do you dislike? Some more functionality with AB Testing and the ability to build in a notifications management center for users to manage all communications ...

One of the best marketing automation tool

What do you like best? The best part is you get all your marketing channels integrated under one roof and tied together. The users journeys can tie up with all possible touch points. What do you dislike? I think once they make all CS touch points part of the campaign then this will be a tool to beat What problems are you solving with the product? What benefits have you realized? We wanted to have a centralized tool for marketing which can tie up all communication channels ...

Easy to use.

What do you like best? IT is a user friendly dashboard for working. What do you dislike? Customer Support should be more prominent. What problems are you solving with the product? What benefits have you realized? App Reports, Campaigns, Web Reports and Campaigns

WE is a phenomenal tool.

What do you like best? 1. The WE support team is helpful. Azra has been always there to help with new ideations to uplift our revenue growth and the way she takes things is very fruitful. 3. Designing a Journey is also easy and very helpful for growth and Azra has helped at every step. 2. Reporting is very good at WebEngage also it has specifically category and channel-wise reporting which helps in tracking the metrics with less effort. 3. What do you dislike? I didn't ...

Mastering the art of Customer Retention

What do you like best? I think so far the best thing has been the ability to come in front of the right audience at the right time with super relevant content and that too using visual workflows in no time. Another aspect is the phenomenal support my CSM (Taffy Gill) provides, he always makes sure that we are not stuck anywhere and very smoothly helps us proceed our way to more advanced features that Webengage has to offer. What do you dislike? Nothing to dislike as such so far, ...