Web+Center Reviews in April 2025: User Ratings, Pros & Cons

"I have had nothing but great experiences with ISS's helpdesk. "

What do you like best about Web+Center? Very simple to customize and great support from Scott and staff at ISS. What do you dislike about Web+Center? It's really not fancy looking but for the price who cares. Recommendations to others considering Web+Center: Great product with great support. If you like to fully customize your ticket system then this is the way to go. What problems is Web+Center solving and how is that benefiting you? We use 3 different installs of this ticketing system for ...

"Flexible and well-suited to our needs"

What do you like best about Web+Center? Flexible to customize, easy to use, and rich in features. Being able to tie asset management into helpdesk ticketing is excellent. What do you dislike about Web+Center? Written in Microsoft Active Server Pages, which is very robust and flexible, but somewhat outdated. Recommendations to others considering Web+Center: Worth a look. The developer is easy to work with and offers a wide range of customization and support. What problems is Web+Center ...

"The Only Heldesk to Bend to your Will"

What do you like best about Web+Center? I Like the Fact that you can Customize the help desk to your needs and that fact its not heavy coding that is required to make the changes. The Assets Assignment is also a create tool in the system. I also like the fact that you can simple backup the database by just making a copy. What do you dislike about Web+Center? The reports page has no customization and difficult to manage. Also changing of the colour of the system is also ...

"Web+Center is a Fantastic Product"

What do you like best about Web+Center? One of the greatest features is that the software package is fully functional from the initial installation. Due to the fact that it is written in ASP, customization is very easy for anyone who has performed web programming. Ticketing, asset inventory control, projects where you can bind multiple tickets under a common location and complete customer database are just a few items that included. Overall the software is fantastic. What do you dislike ...

"Great growth tool"

What do you like best about Web+Center? I really like the simple layout, the load times for pages, and the flexibility of adding custom fields as needed. It tracks time spent on an individual task basis, wrapping up based on case. The database is open, which allows me to create custom invoicing and reporting tools using Access and Excel. We'll soon be using the customer facing site for direct customer input. What do you dislike about Web+Center? The only knock is that it's not the prettiest ...

"Great growth tool"

What do you like best about Web+Center? I really like the simple layout, the load times for pages, and the flexibility of adding custom fields as needed. It tracks time spent on an individual task basis, wrapping up based on case. The database is open, which allows me to create custom invoicing and reporting tools using Access and Excel. We'll soon be using the customer facing site for direct customer input. What do you dislike about Web+Center? The only knock is that it's not the prettiest ...

"A great value, Help Desk, Asset Tracker, Property Management tool, and simple CRM"

What do you like best about Web+Center? Web+Center is a great product for us to use for several business functions. We are a small IT Shop for a mid-sized construction company. We use the Web+Center product as an IT Helpdesk, managing computer hardware and software issues, tracking of IT controlled assets, tracking of property management issues, users tracking as it relates to the assets and a knowledge base of solutions. 1. Flexibility: Is probably the key feature we had it up and running ...

"Review of Web+Center"

What do you like best about Web+Center? Ease of use, ease of installation, support is great. I have used Web+Center at a previous employment, and at my present job, for a total of about 10-12 years. The product is very good. The cost is great. Support is prompt and very good. The features are very good and very usable. Much more than you would expect for a program costing so little. What do you dislike about Web+Center? We are just starting to configure the Reservation Center, and I'd like ...

"Review of Web+Center"

What do you like best about Web+Center? Ease of use, ease of installation, support is great. I have used Web+Center at a previous employment, and at my present job, for a total of about 10-12 years. The product is very good. The cost is great. Support is prompt and very good. The features are very good and very usable. Much more than you would expect for a program costing so little. What do you dislike about Web+Center? We are just starting to configure the Reservation Center, and I'd like ...

"A great value, Help Desk, Asset Tracker, Property Management tool, and simple CRM"

What do you like best about Web+Center? Web+Center is a great product for us to use for several business functions. We are a small IT Shop for a mid-sized construction company. We use the Web+Center product as an IT Helpdesk, managing computer hardware and software issues, tracking of IT controlled assets, tracking of property management issues, users tracking as it relates to the assets and a knowledge base of solutions. 1. Flexibility: Is probably the key feature we had it up and running ...