9.6
Spot Score
Streamline your finances, save money with Wave.
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Wave Accounting presents itself as a convenient and accessible financial management tool, particularly for freelancers and small businesses. Its user-friendly interface and free basic accounting features appeal to those seeking a cost-effective solution. Many users applaud its straightforward invoicing capabilities, seamless bank transaction imports, and ...Read more
Provides free accounting tools and features, making it an accessible option for small businesses and freelancers with tight budgets.
Easy to use, intuitive interface that simplifies invoicing, expense tracking, and recurring billing for users without an accounting background.
Automates key accounting tasks such as bank reconciliations, recurring invoices, and transaction categorization, saving time and effort.
Allows seamless integration with bank accounts and imports transactions efficiently, streamlining financial tracking.
Poor customer service with slow response times, limited availability, and insufficient support, especially for non-paying users.
Issues with payment processing, such as funds being withheld, accounts being frozen, or payouts being delayed without clear explanations.
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GD
Greg D
08/03/22
Stay away
I have the same problem as other reviewers. They withheld a credit card payment from a client and would not respond to my emails or explain what was happening. There is no way to talk to someone for support. Stay away from this company.
NW
Nathan Winkler
08/03/22
Waveapp took $16000 and then would only refund in 65days
They took a $16000 payment from my customer, neither me nor my Customer knew as they added the pay now button which went through them for a fee… then after 12 days of not getting the money in my bank account they say no hey are refunding, and it will take 65 days. Absolutely appalling! I’ve never seen anything this crazy from a company that’s suppose to be worth $80billion. Avoid these jokers!!!
K
Kam
07/20/22
Terrible service, do not use!
Terrible service. They automatically refunded 3-4 of my clients without informing me. There is no way to speak to someone. The only way is to constantly email them and ask for someone to call. After a few months they refunded 2 transactions of a client again. I am done with them.
MM
Matthew M
07/19/22
"Super easy and affordable option for small businesses"
What do you like best about Wave? It's free and super easy to use. Gives a small business all the options that you need to get started. Keep track of revenue, and expenses and accept credit card payments all-in-one.
S
SL
07/18/22
Do not use Wavespps!
Do not use! Customer paid an invoice, a week later it was accidentally reported as fraudulent. Customer called his bank and took care of right away. Wave locked my account, refused to issue further payments (Near impossible to contact). Then I revive an email saying I am no longer allowed to use their payment processor “effective immediately, decisions are final” with ZERO reasons. All because a customer made a mistake.
IT
Ima Toone
07/10/22
Worst company ever
Worst company ever. Zero customer service. They hold your funds hostage and don’t get back to you. Stay far away.
DB
Denis B
07/08/22
"Wave loses bank connections...cannot import transaction data!!!"
What do you like best about Wave? Wave’s bank transaction routines are a misérable failure What do you dislike about Wave?
GL
Gordon Light
06/30/22
Worst financial platform on the planet
I've been a user of Wave for over 5 years. It's been decent in the past for basic transactions but as soon as I needed to do anything unique as my business grew, their platform started to show it's limitations. That in itself is fine, it's not made to be a scalable platform. However, their customer service is an absolute joke. They refunded one of my customers twice, admitted their mistake, and then asked me to ask my customer for it back instead of making it right. Laughable. There is no ...
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DB
Daniel Baines
06/30/22
Junk platform
Junk platform, I had issues receiving my money when I used there online payment platform and the amount of time I’ve spent writing out invoices only for the page to crash and invoice lost needing to be re written. Endless hours wasted re writing invoices and chasing money that hasn’t been transferred because I haven’t ticked a box or confirmed who I am as a person regardless of the fact I’ve received payments before. Don’t be cheap, use a paid well known platform with good reviews.
W
Will
06/28/22
Terrible customer service
Terrible customer service! Beware when using this platform, they are endorsed by many scammers and will rule in favor of them if your funds ever get frozen! I repeat, DO NOT USE WAVE PAYMENTS! The customer support and risk team offer awful support and they will keep your funds and ruin your businesses cash flow! STAY AWAY!
