Vtiger

Great All In One Platform

What do you like best? I like that everything is under the one platform. What do you dislike? That it can be hard to use to start with for people that are not computer literate. Recommendations to others considering the product: Great CRM to keep everyone up to date and accessible in one area. What problems are you solving with the product? What benefits have you realized? We use this CRM for all our quotes, contracts, sales, audits, equipment the list just goes on.

Company Integration in just one place

What do you like best? Vtiger helps the company to have a place where all important information can be integrated. From Sales to Human Resources, employees can find a variaty of tools and options to work with, so the information can be reached by all levels within the company. The fact that you can find and create templates for internal communications, options to disclose information of our employees, customers and partners, and that it can be adapted to the company's needs regarding a ...

Very good tool!

What do you like best? You have everything organized in one place. What do you dislike? The reply tool doesn't correspond with the initial comments. Recommendations to others considering the product: Very good and useful tool. What problems are you solving with the product? What benefits have you realized? We need to have all the information in just one place and accesible for everyone in the company.

A Great Platform for business of any size wanting to reach customer satisfaction!

What do you like best? I can organize and remodel different stages of the sales cycle. It's been easy to also collaborate with other team members and clients as well. What do you dislike? Some of the navigation in finding reporting was a bit difficult at times. Some times trying to find where to put data into the system became frustrating. Recommendations to others considering the product: Other than making the site a little bit more user-friendly with nontechnical people. ...

This solution brought easiness to our company

What do you like best? What we like the best is that we have all the information from all the areas of our company connected thanks to this user friendly software. From the first call to a prospect to the mailing of invoices we can register all the steps of the sales process and every member of each department can have access to that info. What do you dislike? When you start customizing the tool to your needs and preferences you get a little bit addicted to the possibilities you ...

Vtiger and it's use for tracking out customers by cases

What do you like best? I like how seemingly it is to use. Assets are linked to organizations and the organizations linked to individuals. If I have 1 or 3 it's possible to find everything else. What do you dislike? There's some bugs we've tried sorting out such as clicking on a link on our emails and if not sending you directly to it if you're not logged in. Other than minor bugs that slow us down the service is great. Recommendations to others considering the product: Give ...

VTiger Easy CRM, the ultimate cloud solution

What do you like best? VTiger has become the corporate CRM, easy to use already in the first use. You can access from anywhere, it is cloud based. We appreciate the possibility to customize the product according to our needs directly via the web without having specific programming or other knowledge. Reporting is great especially when you can build your own custom metrics to report on. There is also an app that allows you to solve various problems in cases where a network ...

Excellet tool, Great value cost

What do you like best? Dynamic, friendly, personalized, gather all the information you need of your customers. You can have all in one place. The technical support is amazing. Ideal for marketing and measuring customer satisfaction, managing the pipeline, customer segmentation. This is an online tool so anyone in the company can access no matter where you are, What do you dislike? There is nothing to say about this tool, apart that has all you need for your company ...

Brilliant Service - Runs my business and my ticket logging system for our support perfectly!

What do you like best? The ticket logging system and the work flows works well for our support centre - We are also able to combine all aspects of our business together - Sales, Support, Dispatch, Operations ETC What do you dislike? The system can be quite slow at time - IE: Cases take a while to load, changing status etc. Recommendations to others considering the product: Quicker responses would make life easier - Able to change status or open cases quicker What ...

Amazing CRM which is user friendly and easy to use

What do you like best? There are different modules which is a good factor to keep information separately. Even documents can be saved for clients database. All my team can work together and no lag in the system apart from the daily 1 hour required to upgrade the system. What do you dislike? Nothing as of now as it is good to use for us. Only glitch is the 1 hour backup time required to save the record everyday which results in the software to hang. The sla clock features sometimes ...