Revolutionize your customer service experience with Vonage Contact Center.
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Vonage Contact Center offers custom pricing plan
Vonage Contact Center, formerly known as NewVoiceMedia, shines as a user-friendly solution that seamlessly integrates with Salesforce, making it a solid choice for sales phone systems. Users appreciate its straightforward interface, efficient call connectivity, and the ability to send SMS and chat with prospects. The call reporting feature provides accurate ...Read more
Seamless integration with Salesforce, enhancing workflow efficiency for sales teams.
Excellent customer service and support, providing prompt assistance and guidance during implementation.
Easy to use, intuitive interface, allowing smooth operation for businesses.
Reliable call connectivity and functionalities, such as SMS, chat, and call reporting.
Some users find the system too technical, suggesting a better user interface for improved usability.
Limited marketplace selection for additional apps and connectors, impacting advanced functionality options.
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Showing 61-70 out of 70
TS
Tom S
07/18/18
"nvw review"
What do you like best about Vonage Contact Center (formerly NewVoiceMedia)? I really like new voice media because it allows for click to dial from salesforce and knows who is calling by account.
AR
Angel R
04/17/18
"New Voice Media for Service Review"
What do you like best about Vonage Contact Center (formerly NewVoiceMedia)? The reporting capabilities within salesforce What do you dislike about Vonage Contact Center (formerly NewVoiceMedia)?
AR
Angel R
04/17/18
"New Voice Media for Service Review"
What do you like best about Vonage Contact Center (formerly NewVoiceMedia)? The reporting capabilities within salesforce What do you dislike about Vonage Contact Center (formerly NewVoiceMedia)?
AU
Anonymous User
12/28/17
"Business Development Manager"
What do you like best about Vonage Contact Center (formerly NewVoiceMedia)? hasn't had issues not working quick and easy to use
AU
Anonymous User
12/28/17
"Business Development Manager"
What do you like best about Vonage Contact Center (formerly NewVoiceMedia)? hasn't had issues not working quick and easy to use
AU
Anonymous User
11/29/17
"New Voice Media"
What do you like best about Vonage Contact Center (formerly NewVoiceMedia)? I enjoy the ability to set different statuses when I'm away, in a meeting, or in training.
SW
Simon W
07/28/17
"One of the SFDC old guard and still performing strongly."
What do you like best about Vonage Contact Center (formerly NewVoiceMedia)? What I like about NVM is that is integrated. And we are talking proper integration. Not a faux "you can view our software within SF but it doesn't really interact with it" type of integration too.
AU
Anonymous User
05/31/17
"NewVoiceMedia is a solid platform for outbound sales."
What do you like best about Vonage Contact Center (formerly NewVoiceMedia)? I've found NewVoiceMedia's tool to be very reliable. We tried another similar tool and it was always crashing or freezing. We have not had any problems like that with NewVoiceMedia yet.
AU
Anonymous User
05/31/17
"NewVoiceMedia is a solid platform for outbound sales."
What do you like best about Vonage Contact Center (formerly NewVoiceMedia)? I've found NewVoiceMedia's tool to be very reliable. We tried another similar tool and it was always crashing or freezing. We have not had any problems like that with NewVoiceMedia yet.
CS
Cooper S
11/14/16
"New Voice Media Review"
What do you like best about Vonage Contact Center (formerly NewVoiceMedia)? Makes tracking calls easy, and click to dials allows you to make many calls quickly. Additionally being able to listen to previous call recordings is a big plus for improving my own skills.
