Revolutionize your customer service experience with Vonage Contact Center.
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Vonage Contact Center offers custom pricing plan
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Showing 51-60 out of 70
AU
Anonymous User
05/31/17
"NewVoiceMedia is a solid platform for outbound sales."
What do you like best about Vonage Contact Center (formerly NewVoiceMedia)? I've found NewVoiceMedia's tool to be very reliable. We tried another similar tool and it was always crashing or freezing. We have not had any problems like that with NewVoiceMedia yet.
MM
Michael M
09/12/23
"It was a solid option for a sales phone systems"
What do you like best about Vonage Contact Center (formerly NewVoiceMedia)? Really simple to use and intergrate with salesforces What do you dislike about Vonage Contact Center (formerly NewVoiceMedia)?
LD
Louis D
11/04/22
"Good tool but limited features"
What do you like best about Vonage Contact Center (formerly NewVoiceMedia)? We mainly used it to route phone interactions. It was a good tool but can seem too technical to use. A better user interface could be beneficial.
AU
Anonymous User
11/11/20
"International dialler with improved customer service"
What do you like best about Vonage Contact Center (formerly NewVoiceMedia)? The dialler integrates with sfdc easily and the professional services to get it up and running was really good. Kudos to Russell Healy. Ema Keatly, Mimosa and Craig have done a great job to try to support our use case and agents. The ongoing costs are pretty cheap with $/minutes not too steep.
AU
Anonymous User
04/29/20
"Helpful Call Solution for Remote Sales Teams"
What do you like best about Vonage Contact Center (formerly NewVoiceMedia)? Dialpad functionality, call metrics, call recording, ability to coach team to improve customer service.
AU
Anonymous User
07/27/18
"Sales Master"
What do you like best about Vonage Contact Center (formerly NewVoiceMedia)? I do like that it makes going through the process fairly easy-however I have used things that are easier to navigate
AR
Angel R
04/17/18
"New Voice Media for Service Review"
What do you like best about Vonage Contact Center (formerly NewVoiceMedia)? The reporting capabilities within salesforce What do you dislike about Vonage Contact Center (formerly NewVoiceMedia)?
AU
Anonymous User
12/28/17
"Business Development Manager"
What do you like best about Vonage Contact Center (formerly NewVoiceMedia)? hasn't had issues not working quick and easy to use
AU
Anonymous User
09/05/19
"Great platform, Poor customer relations."
What do you like best about Vonage Contact Center (formerly NewVoiceMedia)? The Salesforce integration is fantastic and somewhat seamless
PS
Paul S
12/28/21
"On the Antiquated Side"
What do you like best about Vonage Contact Center (formerly NewVoiceMedia)? The customer support provided during implementation was pleasant and sufficient. The team at Vonage was always available to provide answers and guidance to support the onboarding.
