Revolutionize your customer service experience with Vonage Contact Center.
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Vonage Contact Center offers custom pricing plan
Vonage Contact Center, formerly known as NewVoiceMedia, shines as a user-friendly solution that seamlessly integrates with Salesforce, making it a solid choice for sales phone systems. Users appreciate its straightforward interface, efficient call connectivity, and the ability to send SMS and chat with prospects. The call reporting feature provides accurate ...Read more
Seamless integration with Salesforce, enhancing workflow efficiency for sales teams.
Excellent customer service and support, providing prompt assistance and guidance during implementation.
Easy to use, intuitive interface, allowing smooth operation for businesses.
Reliable call connectivity and functionalities, such as SMS, chat, and call reporting.
Some users find the system too technical, suggesting a better user interface for improved usability.
Limited marketplace selection for additional apps and connectors, impacting advanced functionality options.
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Showing 51-60 out of 70
AU
Anonymous User
04/29/20
"Helpful Call Solution for Remote Sales Teams"
What do you like best about Vonage Contact Center (formerly NewVoiceMedia)? Dialpad functionality, call metrics, call recording, ability to coach team to improve customer service.
AU
Anonymous User
04/29/20
"Helpful Call Solution for Remote Sales Teams"
What do you like best about Vonage Contact Center (formerly NewVoiceMedia)? Dialpad functionality, call metrics, call recording, ability to coach team to improve customer service.
AU
Anonymous User
10/31/19
"Still very new, but configures well with our workload."
What do you like best about Vonage Contact Center (formerly NewVoiceMedia)? I like that NVM is great to merge with Salesforce and it brings up their contact in Salesforce every time we get an incoming call.
AU
Anonymous User
10/31/19
"Still very new, but configures well with our workload."
What do you like best about Vonage Contact Center (formerly NewVoiceMedia)? I like that NVM is great to merge with Salesforce and it brings up their contact in Salesforce every time we get an incoming call.
AU
Anonymous User
09/05/19
"Great platform, Poor customer relations."
What do you like best about Vonage Contact Center (formerly NewVoiceMedia)? The Salesforce integration is fantastic and somewhat seamless
AU
Anonymous User
09/05/19
"Great platform, Poor customer relations."
What do you like best about Vonage Contact Center (formerly NewVoiceMedia)? The Salesforce integration is fantastic and somewhat seamless
AU
Anonymous User
04/04/19
"Useful tool"
What do you like best about Vonage Contact Center (formerly NewVoiceMedia)? The integration with Salesforce is nice and the dashboard is useful.
SK
Steve K
01/21/19
"nvm"
What do you like best about Vonage Contact Center (formerly NewVoiceMedia)? the ability to listen and shadow live calls and barge in as needed
AU
Anonymous User
07/27/18
"Sales Master"
What do you like best about Vonage Contact Center (formerly NewVoiceMedia)? I do like that it makes going through the process fairly easy-however I have used things that are easier to navigate
AU
Anonymous User
07/27/18
"Sales Master"
What do you like best about Vonage Contact Center (formerly NewVoiceMedia)? I do like that it makes going through the process fairly easy-however I have used things that are easier to navigate
