Revolutionize your customer service experience with Vonage Contact Center.
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Vonage Contact Center offers custom pricing plan
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Showing 41-50 out of 70
AU
Anonymous User
08/25/20
"Very good system as stand alone."
What do you like best about Vonage Contact Center (formerly NewVoiceMedia)? The call routing setup is fairly easy and so far stable. It's real call center system
PF
Paul F
05/19/20
"Great Client Management"
What do you like best about Vonage Contact Center (formerly NewVoiceMedia)? The relationship with Vonage is great, they're reliable with support and the account executive relationship is solid
AU
Anonymous User
05/19/20
"Works well without fuss"
What do you like best about Vonage Contact Center (formerly NewVoiceMedia)? The platform is simple and works well without fuss. I rarely have issues with it or do our users.
JH
Jonny H
05/18/20
"A Salesforce Integrated solution"
What do you like best about Vonage Contact Center (formerly NewVoiceMedia)? The ability to customise to suit your salesforce org. It fits within salesforce seamlessly and becomes part of your business ecosystem.
BL
Brandon L
05/16/20
"Meets our Current Needs"
What do you like best about Vonage Contact Center (formerly NewVoiceMedia)? New Voice Media (Vonage Contact Center) integrates with Salesforce which was a huge driver and hard requirement for us when we were evaluating enterprise wide softphones. You can easily transfer calls and drop pre-recorded voicmails.
AU
Anonymous User
04/04/19
"Useful tool"
What do you like best about Vonage Contact Center (formerly NewVoiceMedia)? The integration with Salesforce is nice and the dashboard is useful.
SK
Steve K
01/21/19
"nvm"
What do you like best about Vonage Contact Center (formerly NewVoiceMedia)? the ability to listen and shadow live calls and barge in as needed
TS
Tom S
07/18/18
"nvw review"
What do you like best about Vonage Contact Center (formerly NewVoiceMedia)? I really like new voice media because it allows for click to dial from salesforce and knows who is calling by account.
AU
Anonymous User
11/29/17
"New Voice Media"
What do you like best about Vonage Contact Center (formerly NewVoiceMedia)? I enjoy the ability to set different statuses when I'm away, in a meeting, or in training.
SW
Simon W
07/28/17
"One of the SFDC old guard and still performing strongly."
What do you like best about Vonage Contact Center (formerly NewVoiceMedia)? What I like about NVM is that is integrated. And we are talking proper integration. Not a faux "you can view our software within SF but it doesn't really interact with it" type of integration too.
