Revolutionize your customer service experience with Vonage Contact Center.
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Vonage Contact Center offers custom pricing plan
Vonage Contact Center, formerly known as NewVoiceMedia, shines as a user-friendly solution that seamlessly integrates with Salesforce, making it a solid choice for sales phone systems. Users appreciate its straightforward interface, efficient call connectivity, and the ability to send SMS and chat with prospects. The call reporting feature provides accurate ...Read more
Seamless integration with Salesforce, enhancing workflow efficiency for sales teams.
Excellent customer service and support, providing prompt assistance and guidance during implementation.
Easy to use, intuitive interface, allowing smooth operation for businesses.
Reliable call connectivity and functionalities, such as SMS, chat, and call reporting.
Some users find the system too technical, suggesting a better user interface for improved usability.
Limited marketplace selection for additional apps and connectors, impacting advanced functionality options.
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Showing 31-40 out of 70
CW
Carmen W
05/21/20
"A tool that just works"
What do you like best about Vonage Contact Center (formerly NewVoiceMedia)? Insightful Dashboards with components such as agents' availabilities and queues traffic really make an impact to Call Center Managers' success.
AU
Anonymous User
05/21/20
"Gives Complete Control in a high volume Call Center Environment"
What do you like best about Vonage Contact Center (formerly NewVoiceMedia)? Ease of use and integration. really a good product What do you dislike about Vonage Contact Center (formerly NewVoiceMedia)?
CW
Carmen W
05/21/20
"A tool that just works"
What do you like best about Vonage Contact Center (formerly NewVoiceMedia)? Insightful Dashboards with components such as agents' availabilities and queues traffic really make an impact to Call Center Managers' success.
AU
Anonymous User
05/21/20
"Gives Complete Control in a high volume Call Center Environment"
What do you like best about Vonage Contact Center (formerly NewVoiceMedia)? Ease of use and integration. really a good product What do you dislike about Vonage Contact Center (formerly NewVoiceMedia)?
AJ
Adam J
05/20/20
"Stable, effective and highly effecient."
What do you like best about Vonage Contact Center (formerly NewVoiceMedia)? Vonage Contact Center has been the backbone of of Support platform for years and we can't imagine looking elsewhere. The visibility into client traffic, ease with which we can manage our teams and reliability have allowed us to focus on our customers, not our systems and structure. Beyond that the people and partnerships (our CSM Danny sets the bar for me for what a CSM can be) have truly been what differentiates them.
AU
Anonymous User
05/20/20
"Vonage review"
What do you like best about Vonage Contact Center (formerly NewVoiceMedia)? The way Vonage integrates with Salesforce. James Doyle ( Senior Customer Success Manager) has provided a fantastic service over a number of years. He is incredibly supportive, knowledgeable and we love working with him.
AU
Anonymous User
05/20/20
"Vonage review"
What do you like best about Vonage Contact Center (formerly NewVoiceMedia)? The way Vonage integrates with Salesforce. James Doyle ( Senior Customer Success Manager) has provided a fantastic service over a number of years. He is incredibly supportive, knowledgeable and we love working with him.
TG
Tyler G
05/19/20
"A phenomenal partner for our business"
What do you like best about Vonage Contact Center (formerly NewVoiceMedia)? Our account team at Vonage has a great understanding of our business and our needs. Mark and Danny will reach out when new things become available that will make a positive impact for us. They care about our success and go the extra mile to help up accomplish our goals.
MB
Mark B
05/19/20
"Easy to use Cloud PBX. Ongoing improvements that enable your contact centre more efficiently."
What do you like best about Vonage Contact Center (formerly NewVoiceMedia)? Full control of call plans and routing. Seemless integration with Salesforce CRM.
PR
Parker R
05/19/20
"Great platform with tons of possibilities"
What do you like best about Vonage Contact Center (formerly NewVoiceMedia)? Everything is laid out as expected. Easy to create an IVR and route accordingly.
