Revolutionize your customer service experience with Vonage Contact Center.
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Vonage Contact Center offers custom pricing plan
Vonage Contact Center, formerly known as NewVoiceMedia, shines as a user-friendly solution that seamlessly integrates with Salesforce, making it a solid choice for sales phone systems. Users appreciate its straightforward interface, efficient call connectivity, and the ability to send SMS and chat with prospects. The call reporting feature provides accurate ...Read more
Seamless integration with Salesforce, enhancing workflow efficiency for sales teams.
Excellent customer service and support, providing prompt assistance and guidance during implementation.
Easy to use, intuitive interface, allowing smooth operation for businesses.
Reliable call connectivity and functionalities, such as SMS, chat, and call reporting.
Some users find the system too technical, suggesting a better user interface for improved usability.
Limited marketplace selection for additional apps and connectors, impacting advanced functionality options.
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Showing 21-30 out of 70
VS
Vikas S
09/01/20
"We have an integration with Salesforce from over 5 yrs and our experience is quite good so far."
What do you like best about Vonage Contact Center (formerly NewVoiceMedia)? Seamless integration with Salesforce with a good support team.
ES
Emily S
08/27/20
"Great experience"
What do you like best about Vonage Contact Center (formerly NewVoiceMedia)? Integration with Salesforce is excellent. It is almost like a native SF app.
AU
Anonymous User
08/25/20
"Great Service"
What do you like best about Vonage Contact Center (formerly NewVoiceMedia)? Great customer service and technology roadmap. What do you dislike about Vonage Contact Center (formerly NewVoiceMedia)?
EB
Eric B
08/25/20
"Wework transition to NVM"
What do you like best about Vonage Contact Center (formerly NewVoiceMedia)? NVM provided an integrated global solution for our telephony needs. Their integration staff were experts and extremely helpful throughout the process.
EB
Eric B
08/25/20
"Wework transition to NVM"
What do you like best about Vonage Contact Center (formerly NewVoiceMedia)? NVM provided an integrated global solution for our telephony needs. Their integration staff were experts and extremely helpful throughout the process.
AU
Anonymous User
08/25/20
"Very good system as stand alone."
What do you like best about Vonage Contact Center (formerly NewVoiceMedia)? The call routing setup is fairly easy and so far stable. It's real call center system
JM
Jeff M
06/02/20
"Manager"
What do you like best about Vonage Contact Center (formerly NewVoiceMedia)? Helpful, Diligent, Detail Orientated. Attention to detail What do you dislike about Vonage Contact Center (formerly NewVoiceMedia)?
JM
Jeff M
06/02/20
"Manager"
What do you like best about Vonage Contact Center (formerly NewVoiceMedia)? Helpful, Diligent, Detail Orientated. Attention to detail What do you dislike about Vonage Contact Center (formerly NewVoiceMedia)?
ST
Samantha T
06/01/20
"Outdoor Power Equipment has a Voice"
What do you like best about Vonage Contact Center (formerly NewVoiceMedia)? The ease of moving people in and out of queues, the ability to create dashboards, the options to view as much or as little as desired. The ability to change statuses, see how long an agent has been in a status for and the reporting to show what activities were truly occurring. Vonage values the opinions and experiences of current users and that is conveyed with the interactions we are asked to be a part of. Whether ...
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RA
Rouel A
05/21/20
"Has been a great fit for our business throughout the past 4+ years"
What do you like best about Vonage Contact Center (formerly NewVoiceMedia)? Integration with salesforce and ease of scalability was great for us since we were a small SaaS company in the beginning. Now that we have grown from less than 50 employees to over 100 in just the past year, scaling with Vonage was super easy.
