Revolutionize your customer service experience with Vonage Contact Center.
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Vonage Contact Center offers custom pricing plan
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EB
Eric B
08/25/20
"Wework transition to NVM"
What do you like best about Vonage Contact Center (formerly NewVoiceMedia)? NVM provided an integrated global solution for our telephony needs. Their integration staff were experts and extremely helpful throughout the process.
JM
Jeff M
06/02/20
"Manager"
What do you like best about Vonage Contact Center (formerly NewVoiceMedia)? Helpful, Diligent, Detail Orientated. Attention to detail What do you dislike about Vonage Contact Center (formerly NewVoiceMedia)?
CW
Carmen W
05/21/20
"A tool that just works"
What do you like best about Vonage Contact Center (formerly NewVoiceMedia)? Insightful Dashboards with components such as agents' availabilities and queues traffic really make an impact to Call Center Managers' success.
AU
Anonymous User
05/21/20
"Gives Complete Control in a high volume Call Center Environment"
What do you like best about Vonage Contact Center (formerly NewVoiceMedia)? Ease of use and integration. really a good product What do you dislike about Vonage Contact Center (formerly NewVoiceMedia)?
AU
Anonymous User
05/20/20
"Vonage review"
What do you like best about Vonage Contact Center (formerly NewVoiceMedia)? The way Vonage integrates with Salesforce. James Doyle ( Senior Customer Success Manager) has provided a fantastic service over a number of years. He is incredibly supportive, knowledgeable and we love working with him.
MB
Mark B
05/19/20
"Easy to use Cloud PBX. Ongoing improvements that enable your contact centre more efficiently."
What do you like best about Vonage Contact Center (formerly NewVoiceMedia)? Full control of call plans and routing. Seemless integration with Salesforce CRM.
AU
Anonymous User
05/19/20
"The perfect CCaaS solution for any Enterprise"
What do you like best about Vonage Contact Center (formerly NewVoiceMedia)? VonageCC is easy to use. We have an enterprise with over 500 VCC users and this solution is the life's blood of our Sales team. The SalesForce integration is super tight and a little bit of custom dev work allows us to capture all the meaningful Sales call data in our environment.
PR
Parker R
05/19/20
"Great platform with tons of possibilities"
What do you like best about Vonage Contact Center (formerly NewVoiceMedia)? Everything is laid out as expected. Easy to create an IVR and route accordingly.
AM
Andy M
05/18/20
"New Voice Media is a great partner"
What do you like best about Vonage Contact Center (formerly NewVoiceMedia)? We have built a great relationship with New Voice Media over the past three years.
AU
Anonymous User
10/31/19
"Still very new, but configures well with our workload."
What do you like best about Vonage Contact Center (formerly NewVoiceMedia)? I like that NVM is great to merge with Salesforce and it brings up their contact in Salesforce every time we get an incoming call.
