Vonage Contact Center Reviews in January 2025: User Ratings, Pros & Cons

"Has been a great fit for our business throughout the past 4+ years"

What do you like best about Vonage Contact Center (formerly NewVoiceMedia)? Integration with salesforce and ease of scalability was great for us since we were a small SaaS company in the beginning. Now that we have grown from less than 50 employees to over 100 in just the past year, scaling with Vonage was super easy.

"Stable, effective and highly effecient."

What do you like best about Vonage Contact Center (formerly NewVoiceMedia)? Vonage Contact Center has been the backbone of of Support platform for years and we can't imagine looking elsewhere. The visibility into client traffic, ease with which we can manage our teams and reliability have allowed us to focus on our customers, not our systems and structure. Beyond that the people and partnerships (our CSM Danny sets the bar for me for what a CSM can be) have truly been what differentiates them.

"A phenomenal partner for our business"

What do you like best about Vonage Contact Center (formerly NewVoiceMedia)? Our account team at Vonage has a great understanding of our business and our needs. Mark and Danny will reach out when new things become available that will make a positive impact for us. They care about our success and go the extra mile to help up accomplish our goals.

"New Voice Media Review"

What do you like best about Vonage Contact Center (formerly NewVoiceMedia)? Makes tracking calls easy, and click to dials allows you to make many calls quickly. Additionally being able to listen to previous call recordings is a big plus for improving my own skills.

"2 Years in and the integrations between VBC, VCC and Salesforce have gotten worse"

What do you like best about Vonage Contact Center (formerly NewVoiceMedia)? Without Vonage our business would've been dead in the water during COVID-19. Vonage has allowed our business to remain fully open without any interruption due to COVID. It was a relatively smooth launch and our initial representative from New Voice Media had done a great job at building our Dial Plan IVR.

"Worked with Vonage to implement new telephony systems and have seen great results"

What do you like best about Vonage Contact Center (formerly NewVoiceMedia)? Our Customer Success Manager is fantastic, very responsive and knowledgeable, and has worked well with us to ensure that we make the most out of the products available to us. The support team are also quick to respond, effective and very helpful. It's also good that any user within our contact centre can easily raise a ticket and will hear back promptly. There are a wide range of products, all with tangible benefits ...

"Great experience from sales to project management/implementation."

What do you like best about Vonage Contact Center (formerly NewVoiceMedia)? Flexible with implementation timeline and support of build What do you dislike about Vonage Contact Center (formerly NewVoiceMedia)?

"We have an integration with Salesforce from over 5 yrs and our experience is quite good so far."

What do you like best about Vonage Contact Center (formerly NewVoiceMedia)? Seamless integration with Salesforce with a good support team.

"Great experience"

What do you like best about Vonage Contact Center (formerly NewVoiceMedia)? Integration with Salesforce is excellent. It is almost like a native SF app.

"Great Service"

What do you like best about Vonage Contact Center (formerly NewVoiceMedia)? Great customer service and technology roadmap. What do you dislike about Vonage Contact Center (formerly NewVoiceMedia)?