Revolutionize your customer service experience with Vonage Contact Center.
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Vonage Contact Center offers custom pricing plan
Vonage Contact Center, formerly known as NewVoiceMedia, shines as a user-friendly solution that seamlessly integrates with Salesforce, making it a solid choice for sales phone systems. Users appreciate its straightforward interface, efficient call connectivity, and the ability to send SMS and chat with prospects. The call reporting feature provides accurate ...Read more
Seamless integration with Salesforce, enhancing workflow efficiency for sales teams.
Excellent customer service and support, providing prompt assistance and guidance during implementation.
Easy to use, intuitive interface, allowing smooth operation for businesses.
Reliable call connectivity and functionalities, such as SMS, chat, and call reporting.
Some users find the system too technical, suggesting a better user interface for improved usability.
Limited marketplace selection for additional apps and connectors, impacting advanced functionality options.
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Showing 11-20 out of 70
AU
Anonymous User
08/13/21
"Amazing Voice tool for CRM"
What do you like best about Vonage Contact Center (formerly NewVoiceMedia)? It's ease to use, it's efficiency and all features as we have installed in Salesforce so that sales reps use nvm to bring the business as they can call the partners for pitching the deals and same can be tracked within Salesforce and NVM
AU
Anonymous User
11/19/20
"Cream of the Crop!"
What do you like best about Vonage Contact Center (formerly NewVoiceMedia)? The reporting is superb than other applications. Technical support is 24x7 for assistance.
LP
Lorna P
11/16/20
"Best provider for telecommunications"
What do you like best about Vonage Contact Center (formerly NewVoiceMedia)? Changing to a cloud based system just before the global Covid19 pandemic has been an amazing success for us and allowing us to continue operations without a glitch in service. The system has worked without fault since installation, also providing a fully customisable wallboard to suit our KPIs. Support service is 2nd to none, always offering links, training and resolution where suitable. Onboarding experience was ...
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AU
Anonymous User
11/13/20
"Worked with Vonage to implement new telephony systems and have seen great results"
What do you like best about Vonage Contact Center (formerly NewVoiceMedia)? Our Customer Success Manager is fantastic, very responsive and knowledgeable, and has worked well with us to ensure that we make the most out of the products available to us. The support team are also quick to respond, effective and very helpful. It's also good that any user within our contact centre can easily raise a ticket and will hear back promptly. There are a wide range of products, all with tangible benefits ...
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AG
Alexander G
11/12/20
"Great flexible solution for any business needs"
What do you like best about Vonage Contact Center (formerly NewVoiceMedia)? Great flexibility of the system and support from the team. Allows virtually any setup you might need. Allows changing or upgrading plans as you go along (or grow the organisation). Allows localization which means with one setup you can tackle multiple regions using localized messaging.
DV
Dale V
11/12/20
"Great Company - VCC"
What do you like best about Vonage Contact Center (formerly NewVoiceMedia)? From project implementation to their support teams - Very helpful throughout and please with the progress we have made
JF
James F
11/12/20
"Great experience from sales to project management/implementation."
What do you like best about Vonage Contact Center (formerly NewVoiceMedia)? Flexible with implementation timeline and support of build What do you dislike about Vonage Contact Center (formerly NewVoiceMedia)?
AU
Anonymous User
11/11/20
"International dialler with improved customer service"
What do you like best about Vonage Contact Center (formerly NewVoiceMedia)? The dialler integrates with sfdc easily and the professional services to get it up and running was really good. Kudos to Russell Healy. Ema Keatly, Mimosa and Craig have done a great job to try to support our use case and agents. The ongoing costs are pretty cheap with $/minutes not too steep.
AU
Anonymous User
11/11/20
"International dialler with improved customer service"
What do you like best about Vonage Contact Center (formerly NewVoiceMedia)? The dialler integrates with sfdc easily and the professional services to get it up and running was really good. Kudos to Russell Healy. Ema Keatly, Mimosa and Craig have done a great job to try to support our use case and agents. The ongoing costs are pretty cheap with $/minutes not too steep.
CW
Chris W
09/16/20
"Excellent Platform"
What do you like best about Vonage Contact Center (formerly NewVoiceMedia)? Easy to use and is always a reliable tool. I have never had any problems with Vonage Contact Center (formerly NewVoiceMedia) and I would strongly recommend businesses considering their platform. I find it extremely easy to operate, it's functionality is great, and the whole team have no problems despite everyone within the team using it on a day to day basis. As I have mentioned above, it is an excellent tool and it ...
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