8.8
Spot Score
Optimize your call center with Voiptime.
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Voiptime offers custom pricing plan
Voiptime Cloud stands out as a robust and efficient call center solution, as highlighted by its users over the past 12 months. One of its key strengths is the intelligent call routing feature, which has significantly reduced call transfers and improved customer satisfaction by minimizing wait times. The customizable IVR and two-way CRM integration provide ...Read more
Enhances call center efficiency by reducing call transfers and providing intelligent call routing.
Easy to use and implement, with quick setup time.
Two-way CRM integration for real-time access to client information during calls.
Facilitates improved communication channels and customer service.
The richness of features may be overwhelming for newcomers without proper support.
Limited selection in the Marketplace for additional apps and connectors, restricting advanced functionalities.
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Showing 11-13 out of 13
AU
Anonymous User
02/22/19
"Call center software that automates daunting tasks"
What do you like best about Voiptime Cloud? We’ve been using Voiptime for a few months now and we are very satisfied. The feature that we like best is that this software connects agents only with live people. Our sales don’t have to listen to the ringing tone every time they dial a number. They don’t even have to dial actually. Once the campaign is launched, all they do is talk and sell, which is awesome. We also like detailed reporting and timezones features.
VT
Valerie T
02/21/19
"Great software for sales"
What do you like best about Voiptime Cloud? Our sales department has been using Voiptime Cloud for a while now when working with leads. It helps us organize the sales process better because now we have all the necessary information at hand and we can access everything quickly. Also, when you call the lead you’ve already been talking to, you can view a complete history of interactions. Our sales also love client cards and pipeline reporting. And I love the fact that I can oversee their work ...
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MS
Marie S
02/18/19
"The best dialer I’ve ever used!"
What do you like best about Voiptime Cloud? We’ve been using Voiptime Predictive dialer for 6 months already and I’m more than happy with this software! My team now processes massive databases three times faster than they used to. Our sales have jumped exponentially. And now they’ve added FCC compliance feature, which means that we’ll be able to use Predictive dialer to its full potential and not be afraid to violate the law. I’m very satisfied with this software. My only regret is that I ...
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