Empowering call center success with data-driven coaching.
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VoiceOps offers custom pricing plan
VoiceOps is a powerful solution that transforms call center coaching with precision and clarity. As a user, I found its ability to convert voice data into actionable insights truly empowering. The platform's emphasis on behavioral change and ROI-driven coaching sets it apart from traditional training methods. What impressed me most was how easily teams can scale ...Read more
VoiceOps turns raw call data into actionable insights, enabling data-backed coaching for better decision-making and performance optimization.
By focusing on habits and execution, it empowers reps to make consistent behavioral improvements that align with business goals.
The software supports frequent, scalable coaching sessions, allowing teams to continuously refine skills without straining resources.
With its targeted performance improvement capabilities, VoiceOps directly contributes to better ROI across customer support functions.
VoiceOps focuses primarily on voice interaction data, potentially missing out on valuable insights from chat and messaging platforms.
Compared to other enterprise tools, the range of third-party integrations may be more constrained, especially for non-telephony systems.
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AF
Aaron F
05/18/17
"VoiceOps made our manual call QA obsolete. Couldn’t love that more. "
What do you like best about VoiceOps? We had full time employees whose entire job was listening to call recordings, flagging sensitive key phrases for our compliance team to review, and then creating hand-written notes for our sales development reps to send to managers.
CR
Cameron R
05/11/17
"Made coaching new sales reps 10X easier. "
What do you like best about VoiceOps? We had a pretty complex process for providing feedback to new SDRs as we onboarded them. Most of the feedback was instinctual, and therefore changed depending on which manager was giving the feedback.
DH
David H
05/09/17
"40% increase in effective close attempts"
What do you like best about VoiceOps? When we used to sit down with our junior SDRs, we’d hand them their 5 scripts, then walk away. Not until recently did we have a structure for providing coaching to each rep. However, even once we started meeting regularly, as managers we didn’t know what to focus on, or how to customize our feedback for each rep.
JM
Jacob M
05/05/17
"VoiceOps SUPER-fan "
What do you like best about VoiceOps? Our team immediately saw an improvement in the effectiveness of our coaching sessions. What do you dislike about VoiceOps?
TF
Tymour F
05/04/17
"Reliable call analytics you can coach to"
What do you like best about VoiceOps? Accurate transcription, team-wide rollups, breakdowns by skill but easy to drill into calls and see context. What do you dislike about VoiceOps?
