Vivantio Reviews in April 2025: User Ratings, Pros & Cons

"NCFC Vivantio Review"

What do you like best about Vivantio? The employee's at Vivantio are friendly and extremely knowledgeable. They're always happy to help with queries regarding setup on the helpdesk. They help create a personalised experience for any business that purchase their service.

"Very Good Job Vivantio!"

What do you like best about Vivantio? Easy interface and adaptable one. Queues Management and ownership specifically the Task part.

"Feature rich with a lot of capability"

What do you like best about Vivantio? It does everything you need it to and is a feature-rich system. I like the fact emails can be rich text edited with company branding, and there is good scope to provide granular permissions to users. There is also a good selection of automation options with the ITSM package. The support team are fantastic and Vivantio have been a pleasure to deal with.

"Feature rich with a lot of capability"

What do you like best about Vivantio? It does everything you need it to and is a feature-rich system. I like the fact emails can be rich text edited with company branding, and there is good scope to provide granular permissions to users. There is also a good selection of automation options with the ITSM package. The support team are fantastic and Vivantio have been a pleasure to deal with.

"My Vivantio Review"

What do you like best about Vivantio? I like best how intuitive this is for admins, a consitent GUI regardles of managing change, incidentents, tasks or assets, it's just easy to use. Also the search is very quick despite having alot of data.

Highly recommended

PROS: Vivantio can host multiple reports based off the tickets you have logged. It is easy to access everything without any unnecessary clutter. It also features various fields per ticket that allow you to have many types of information per ticket to be recorded and filtered by. I find the email notifications for SLA breaches to be extremely helpful. More so, the system allows you to prevent the breach, and keep your SLA's with your clients in tract.

Very fast ticketing tool

PROS: Vivantio is an award winning ticketing tool and it's a top leader in the industry. You can use it to automate and streamline your organization’s service desk. It helps us to log tickets for all our clients. It's easy to log tickets and do analysis on the issue and check the time logs. It is also very fast to compare with other tools. It is available in countries such as USA, UK, Germany, Canada, Asia, China Europe, Japan, Australia, India, Latin America and Middle-East

Customizable and easy to use

PROS: Vivantio has a highly configurable Saas solution which ensures that we get regular updates. It is easy to customize to a company's specific needs. We have used it to roll it out in to new business areas. Their support team is great to work with. They always respond to feedback or suggestions on their product through their forum session. We have used VivaDesk for over two years and we're happy with the overall service

"Very good helpdesk tool"

What do you like best about Vivantio? Hard to pick something that I like best, but the fact that it is cloud based is a big win for me. Also like that it can be configured to creat multiple work orders off if one ticket. Also it's a weird one but the out of office settings are excellent.

"Vivantio ticks all the boxes"

What do you like best about Vivantio? The system does all aspects of the ITIL processes required for my business. It's straightforward to configure and set up; you can make it as simple or complex as you need depending on your business requirements.