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Vivantio - Service Desk Software

Vivantio Reviews in April 2025: User Ratings, Pros & Cons

Simplify your IT processes with ease.

4.2

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Vivantio Reviews & Ratings

4.2

Very Good

Based on 234 ratings & 282 reviews

Rating Distribution

Excellent

(168)

Very Good

(94)

Good

(18)

Poor

(0)

Terible

(2)

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Showing 131-140 out of 282

FC

Faith C

03/06/23

3 out of 5

"I find Vivantio flexible"

What do you like best about Vivantio? The management of SLA's is handled well and reporting is helpful What do you dislike about Vivantio?

AW

Ashley W

03/03/23

3.5 out of 5

"The overall Experience has been good."

What do you like best about Vivantio? You can tailor your service desk workflows to meet the specific needs. For example, you can set up custom fields to capture relevant information about audio-visual equipment or create workflows for dispatching technicians to specific job sites.

AW

Ashley W

03/03/23

3.5 out of 5

"The overall Experience has been good."

What do you like best about Vivantio? You can tailor your service desk workflows to meet the specific needs. For example, you can set up custom fields to capture relevant information about audio-visual equipment or create workflows for dispatching technicians to specific job sites.

JG

Joaquin G

03/02/23

4 out of 5

"Viv experience is positive as new user, still learning all features, find great protential."

What do you like best about Vivantio? Seems intuitive, so implement changes looks not hardly complex. What do you dislike about Vivantio?

AA

Alex A

03/02/23

3 out of 5

"Vivantio for Wurth UK"

What do you like best about Vivantio? The ability to easily customise workflows. What do you dislike about Vivantio?

AA

Alex A

03/02/23

3 out of 5

"Vivantio for Wurth UK"

What do you like best about Vivantio? The ability to easily customise workflows. What do you dislike about Vivantio?

AU

Anonymous User

03/01/23

4 out of 5

"Vivantio - PureAV"

What do you like best about Vivantio? Vivantio is used for logging and managing customer interactions with regard to technical issues, engineer site visits, SLA times, etc and it does this adequately.

NF

nicolas f

03/01/23

0.5 out of 5

"the worst ticketing tool"

What do you like best about Vivantio? easy to connect - easy to handle for simple ticket What do you dislike about Vivantio?

SS

Sebastian S

11/17/22

4 out of 5

"over 10 years of using Vivnatio"

What do you like best about Vivantio? it's simple and clear how to use it.. All functions are visible and easy to find. There are many options that can be adjusted, which is perfect as it allows the use of the system in a non-conventional way.

AU

Anonymous User

11/16/22

5 out of 5

"Simple to Use Top Class customer support."

What do you like best about Vivantio? Functionality is diverse and easy to use. Getting setup and working is pretty straightforward, there are some great dashboards which you can set up and if you have the time to work through the excellent help documents and videos you can do just about anything with this software.