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Vivantio - Service Desk Software

Vivantio Reviews in April 2025: User Ratings, Pros & Cons

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4.2

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Vivantio Reviews & Ratings

4.2

Very Good

Based on 234 ratings & 282 reviews

Rating Distribution

Excellent

(168)

Very Good

(94)

Good

(18)

Poor

(0)

Terible

(2)

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Showing 121-130 out of 282

AU

Anonymous User

03/24/23

3 out of 5

"Functional once you know what you're doing"

What do you like best about Vivantio? The automatic merging of tickets and the notes/sidebar for individual customers. What do you dislike about Vivantio?

AU

Anonymous User

03/24/23

3 out of 5

"Functional once you know what you're doing"

What do you like best about Vivantio? The automatic merging of tickets and the notes/sidebar for individual customers. What do you dislike about Vivantio?

DR

David R

03/08/23

4 out of 5

"It's a solid system that clearly has a lot of functionality."

What do you like best about Vivantio? The ability to designate tasks to different teams from one customer ticket makes managing any requests we get through much easier. Having automatic templates that can go back to customers saves a lot on manually having to action queries.

MT

Matt T

03/07/23

3.5 out of 5

"Daily user of Vivantio"

What do you like best about Vivantio? It's functionality is the best thing about Vivantio, the task and ticket system while sometimes frustrating is by far the best thing about vivantio for me personally.

MT

Matt T

03/07/23

3.5 out of 5

"Daily user of Vivantio"

What do you like best about Vivantio? It's functionality is the best thing about Vivantio, the task and ticket system while sometimes frustrating is by far the best thing about vivantio for me personally.

BA

Ben A

03/06/23

4 out of 5

"Very good organisation tool"

What do you like best about Vivantio? Vivantio allows me to organize my workload. What do you dislike about Vivantio?

MM

Mike M

03/06/23

4 out of 5

"Very efficient and useful"

What do you like best about Vivantio? I like the ability to customise the queues, reports and charts layout. What do you dislike about Vivantio?

TB

Tomas B

03/06/23

3.5 out of 5

"user friendly"

What do you like best about Vivantio? good search function, easy to copy paste responses into emails, incomming emails show straight in case notes What do you dislike about Vivantio?

TB

Tomas B

03/06/23

3.5 out of 5

"user friendly"

What do you like best about Vivantio? good search function, easy to copy paste responses into emails, incomming emails show straight in case notes What do you dislike about Vivantio?

FC

Faith C

03/06/23

3 out of 5

"I find Vivantio flexible"

What do you like best about Vivantio? The management of SLA's is handled well and reporting is helpful What do you dislike about Vivantio?