Visual Matrix PMS Reviews in January 2025: User Ratings, Pros & Cons

Great platform

What do you like best? This software is user friendly and customer service is great What do you dislike? There are some features that could use some advance explanations but you can’t find content anywhere instead you have to call customer service. The are general good but sometimes that is frustrating for customers Recommendations to others considering the product: Make sure you have numbers of your 3rd party vendors hand because visual matrix are not always able to handle ...

Visual Matrix

What do you like best? It's very easy to learn! And anything you do while learning can be easily fixed if mistakes are made. What do you dislike? Kinks in the system. It's not often but it can slow you down a little when it does happen. What problems are you solving with the product? What benefits have you realized? After working on other hotel systems, I would definantly choose Matrix to work off of compared to the others.

User friendly

What do you like best? If you can fill in a form online you can use this program. It is very up to date with current technology and it looks appealing. What do you dislike? If you are on the cloud version and you have too many tabs open and one expires you get logged out of every tab. There is also a glitch with creating a new reservation sometimes where you can't just cancel the reservation. You have to fill in data then cancel the reservation. Recommendations to others ...

One of the best

What do you like best? It is up to date and most friendly system we ever used. This is totally user friendly and easy to learn. What do you dislike? I seriously don't think of anything to dislike this PMS. Everything works great so far! What problems are you solving with the product? What benefits have you realized? It does give me the ability to see the competitors' rate variance tracking, promotional campaigns, guests information, onboarding & more. therefore, more revenue for ...

Night audit

What do you like best? Its simple and easy to use quick check in easy night audit. Very user friendly What do you dislike? It's simplicity is a little bit of a issue and doesn't give you a in depth look at the property What problems are you solving with the product? What benefits have you realized? Property management

Some good some bad

What do you like best? Ease of access and ease to get around on one screen What do you dislike? Unable to open multiple screen to work on. Multiple reservations or customer accts at a time hard to help someone In front of you and on the phone at the same time What problems are you solving with the product? What benefits have you realized? Slows down sometimes

Wonderful Program

What do you like best? It’s so easy to get guests checked in quickly and efficiently. I love how it has housekeeping information on hand and everyone’s information kept on file so we don’t have to keep entering guests information. What do you dislike? Actually I have nothing I dislike about it. Recommendations to others considering the product: I would recommend it because I believe it’s the best PMS system out there! What problems are you solving with the product? What ...

Great system for hotel management

What do you like best? It has made reservations so much easier compared to the previous system that we were using. The organization of the tabs were top notch. It is not confusing and the software itself runs very fast. We have not had a glitch at all. What do you dislike? It was a little hard at first few days because we switched to Visual Matrix from the other software. What problems are you solving with the product? What benefits have you realized? We are making room ...

A great system

What do you like best? It is a very easy and self explanatory system. What do you dislike? There isn't anything u dislike about Visual Matrix. What problems are you solving with the product? What benefits have you realized? It provides easy stay verification and the financial aspects are very easy to work with.

VM

What do you like best? it is simple and easy to use and has a good support line What do you dislike? that I could tailor some auto documents more to the property Recommendations to others considering the product: na What problems are you solving with the product? What benefits have you realized? just room revenue to adjustments