Vision Helpdesk Reviews in May 2025: User Ratings, Pros & Cons

Excellent Helpdesk software which has all the features!

What do you like best? The interface is easy to use and the love the fact that we can create and track tickets via email! The server installation was easy! What do you dislike? There is not much I dislike The learning curve is not steep but we are adapting our procedures to match the software. Recommendations to others considering the product Great Software What business problems are you solving with the product? What benefits have you realized? We are creating a better customer ...

Perfect for startups

What do you like best? We like the gamification at Xenon Cloud. Our reps can compete against each other in a fun way to complete helpdesk tickets. We also like the ability to integrate with apps we currently use such as our billing platform and accounting software. What do you dislike? We have not discovered something we disliked about this software. What business problems are you solving with the product? What benefits have you realized? We are solving controlling the infrastructure ...

Fully customizable / Easy to use / Friendly interface

What do you like best? Being able to customize the branding to our needs. Tracking of tasks due on a routine basis. Moving from an email box to an actual ticketing software has made it a lot better than before. What do you dislike? Some items need a little research to figure out how to implement. I would also like to see the ability to change a user to an admin/staff member, and remove an admin to just a user. As it stands right now, there are basically two different logins for a ...

Awesome software with extraordinary service

PROS & CONS What are the best aspects of this product? "Vision helpdesk has helped the non-profit organisation that I am a part of in dealing with the large number of questions we get from people in general, in an easy and simple to tackle way. The product itself is easy and simple to work permitting us to set up the required components important to coordinate our needs. The customization of the mails and customer portals permits us to keep a steady brand while requiring little time spend ...

Vision Helpdesk - Great Solution

What do you like best? Easy to install using Softalicous self-hosted on our cPanel server. An immense amount of configuration options allowed us to set it up exactly how we needed it. What do you dislike? Would be helpful to have more guidelines on optimum logo and favicon sizes and being able to configure a theme across both client and manage portals - but a very small dislike really. What business problems are you solving with the product? What benefits have you realized? Centralised ...

I would strongly recommend this finest IT product one could ever find

PROS & CONS What are the best aspects of this product? We have been presented with a really functional product which has a perfect and clean UI. Experience with them has remained a decent one right from the demo and has continued to sales, installation and now in the maintenance stage. According to me, vision helpdesk staff individuals who supported us during installation and in different stages play a major role in this. They have done a great job. What aspects are problematic or could ...

Most excellent and pocketfriendly online ticket system

PROS & CONS What are the best aspects of this product? Firstly - its architecture. It`s responsive. It`s moderate. It`s reasonable for all sort of people. Besides - it`s functionality. As compared to other services, it costs much, considerably more for the same functionality. Thirdly - support. It`s the best support I ever found in the business sector. They determined my issue in 15min with system installation issue. Next thing I loved about their system is that it`s probability to change ...

Complete Help Desk Solution

What do you like best? I have been in the market for the perfect solution for us for quite some time, I would have to say one of the items that stands out to me is how well the software integrates with email and other avenues of getting calls from users. Lots of other solutions are not very good with putting conversations together and the ability to merge everything to one incident. What do you dislike? The application is very customizable and flexible but I would have to say the ...

Vision heldesk Review

What do you like best? I like the way the interface is structured. I like the fact that its web based. After the setup process its was pretty much an easy process to go from there. Updates to tickets were sent in Email to users. Office 365 integration was really great. My users are all able to login using their office 365 credentials. What do you dislike? I dont like the Zend Encoding, as it makes it a lot more dificult to install. It got me a bit frustrated when I kept getting same page ...

Excellent software and support

PROS & CONS What are the best aspects of this product? Ease of use, Design, Features are the reasons that sets Vison Helpdesk apart frrom the others! Support has been amazing and we are extremely delighted to be connected with them for all these years. Credit goes to the Vision Helpdesk team . Any issue or question is addressed very quickly. Simple to deal with all the support at one spot. The support staff at Vision Helpdesk are fantastic, they permit you to include them on Skype and ...