Vision Helpdesk Reviews in April 2025: User Ratings, Pros & Cons

Amazing software with extraordinary service!

What do you like best? It has a brilliant outline when you sign in. You can see everything that is going ahead in your Support Department as far as your clients and their requests. The way that it can be so effectively incorporated with other programming like SugarCRM, Joomla, WordPress is awesome!!! It makes it simple to deal with all from one spot for your Support Team. It's quick and extremely adaptable. It has a crisp look and with the Responsive Design it has, you can even run and ...

User Friendly, Versatile Help Desk

What do you like best? With Vision Helpdesk you are able to manipulate it to the fullest to use it for your needs. With my organization, our biggest need was the need for a knowledge base built in and Vision Helpdesk has great tools built in to help better your articles! What do you dislike? Some of the features we needed to do some research to find and setup properly. What business problems are you solving with the product? What benefits have you realized? We are using Vision Helpdesk ...

Awesome software with extraordinary service

PROS & CONS What are the best aspects of this product? "Vision helpdesk has helped the non-profit organisation that I am a part of in dealing with the large number of questions we get from people in general, in an easy and simple to tackle way. The product itself is easy and simple to work permitting us to set up the required components important to coordinate our needs. The customization of the mails and customer portals permits us to keep a steady brand while requiring little time spend ...

Awesome software with extraordinary service

PROS & CONS What are the best aspects of this product? "Vision helpdesk has helped the non-profit organisation that I am a part of in dealing with the large number of questions we get from people in general, in an easy and simple to tackle way. The product itself is easy and simple to work permitting us to set up the required components important to coordinate our needs. The customization of the mails and customer portals permits us to keep a steady brand while requiring little time spend ...

Feature rich and fast

What do you like best? I like the clean interface and responsiveness of the cloud offering. Have not experienced any lag or timeouts. it almost feels local. There are many integration options I look forward to trying. What do you dislike? No dislikes. There are a lot of options and things to work through though. So if there is a down side that would be it. Recommendations to others considering the product Do the trial when you have some time to dedicate to trying features. Very feature ...

Simple but powerful

What do you like best? This program makes it really easy to turn replies into macros and solutions so it's easy to respond to customers quickly. What do you dislike? Settings are fairly complicated. Then again, there are a lot of integrations and options. Recommendations to others considering the product Integrates with a lot of other platforms. What business problems are you solving with the product? What benefits have you realized? We are a non-profit who serves foster parents. We are ...

I would strongly recommend this finest IT product one could ever find

PROS & CONS What are the best aspects of this product? We have been presented with a really functional product which has a perfect and clean UI. Experience with them has remained a decent one right from the demo and has continued to sales, installation and now in the maintenance stage. According to me, vision helpdesk staff individuals who supported us during installation and in different stages play a major role in this. They have done a great job. What aspects are problematic or could ...

Most excellent and pocketfriendly online ticket system

PROS & CONS What are the best aspects of this product? Firstly - its architecture. It`s responsive. It`s moderate. It`s reasonable for all sort of people. Besides - it`s functionality. As compared to other services, it costs much, considerably more for the same functionality. Thirdly - support. It`s the best support I ever found in the business sector. They determined my issue in 15min with system installation issue. Next thing I loved about their system is that it`s probability to change ...

Vision Helpdesk software review

What do you like best? Reports, assignments and customization are easy to use, and the support team at Vision were super helpful in getting us started on the right foot! What do you dislike? User login could be more flexible, ie cannot use corporate emails. It would have been a plus if users could login once in an easy fashion and not be required to re-enter their email address each time. This could save on important entry errors. Recommendations to others considering the product ...

Good but not great

What do you like best? Multi mailbox view was very nice, you could see a combined but also a separate view per company. What do you dislike? Everything was a bit slow and buggy at times. Recommendations to others considering the product Make sure you do your research. This is a good product but I wouldn't say it's the best. What business problems are you solving with the product? What benefits have you realized? Required a helpdesk for internal staff. It helps us quite a bit to separate ...