Vision Helpdesk

Complete solution

What do you like best? The software has a modern look. I was able to get it to fit in with our corporate theme. It's very feature-rich. We're now able to do workflow tickets between departments. Handle SLA's and have also been able to implement change management and Self Service all in the one package. Because of the looks, the team was pretty comfortable moving over to it from an older system, and the feedback from our clients has been positive. What do you dislike? The lack of ...

Excellent software and support

PROS & CONS What are the best aspects of this product? Ease of use, Design, Features are the reasons that sets Vison Helpdesk apart frrom the others! Support has been amazing and we are extremely delighted to be connected with them for all these years. Credit goes to the Vision Helpdesk team . Any issue or question is addressed very quickly. Simple to deal with all the support at one spot. The support staff at Vision Helpdesk are fantastic, they permit you to include them on Skype and ...

I would strongly recommend this finest IT product one could ever find

PROS & CONS What are the best aspects of this product? We have been presented with a really functional product which has a perfect and clean UI. Experience with them has remained a decent one right from the demo and has continued to sales, installation and now in the maintenance stage. According to me, vision helpdesk staff individuals who supported us during installation and in different stages play a major role in this. They have done a great job. What aspects are problematic or could ...

Simplest and best solution

What do you like best? The simple and uncomplicated Interface of Vision Helpdesk makes it fast and easy to use What do you dislike? So far no disadvantages recognizedwithin Vision Helpdesk Recommendations to others considering the product: If you need a comprehensive solution to support a complex organization, be sure to test Vision Helpdesk. What problems are you solving with the product? What benefits have you realized? We operate and support the IT infrastructure of the Swiss ...

Feature rich and fast

What do you like best? I like the clean interface and responsiveness of the cloud offering. Have not experienced any lag or timeouts. it almost feels local. There are many integration options I look forward to trying. What do you dislike? No dislikes. There are a lot of options and things to work through though. So if there is a down side that would be it. Recommendations to others considering the product Do the trial when you have some time to dedicate to trying features. Very feature ...

I would strongly recommend this finest IT product one could ever find

PROS & CONS What are the best aspects of this product? We have been presented with a really functional product which has a perfect and clean UI. Experience with them has remained a decent one right from the demo and has continued to sales, installation and now in the maintenance stage. According to me, vision helpdesk staff individuals who supported us during installation and in different stages play a major role in this. They have done a great job. What aspects are problematic or could ...

Most excellent and pocketfriendly online ticket system

PROS & CONS What are the best aspects of this product? Firstly - its architecture. It`s responsive. It`s moderate. It`s reasonable for all sort of people. Besides - it`s functionality. As compared to other services, it costs much, considerably more for the same functionality. Thirdly - support. It`s the best support I ever found in the business sector. They determined my issue in 15min with system installation issue. Next thing I loved about their system is that it`s probability to change ...

Excellent Helpdesk software which has all the features!

What do you like best? The interface is easy to use and the love the fact that we can create and track tickets via email! The server installation was easy! What do you dislike? There is not much I dislike The learning curve is not steep but we are adapting our procedures to match the software. Recommendations to others considering the product Great Software What business problems are you solving with the product? What benefits have you realized? We are creating a better customer ...

Perfect for startups

What do you like best? We like the gamification at Xenon Cloud. Our reps can compete against each other in a fun way to complete helpdesk tickets. We also like the ability to integrate with apps we currently use such as our billing platform and accounting software. What do you dislike? We have not discovered something we disliked about this software. What business problems are you solving with the product? What benefits have you realized? We are solving controlling the infrastructure ...

Vision Helpdesk - Great Solution

What do you like best? Easy to install using Softalicous self-hosted on our cPanel server. An immense amount of configuration options allowed us to set it up exactly how we needed it. What do you dislike? Would be helpful to have more guidelines on optimum logo and favicon sizes and being able to configure a theme across both client and manage portals - but a very small dislike really. What business problems are you solving with the product? What benefits have you realized? Centralised ...