Vision Helpdesk Reviews in April 2025: User Ratings, Pros & Cons

"Amazing software for managing customer support"

What do you like best about Vision Helpdesk? Managing my customer queries has become so easy after using this software. Its simplicity of use packed with robust automation made it a perfect fit for my organization. What do you dislike about Vision Helpdesk? I was also looking for Whatsapp as an option for my clients to contact me. This is not available by default. But the Vision Team told me that this would be available in the upcoming versions. Recommendations to others considering Vision ...

"Best customer support software for our organization."

What do you like best about Vision Helpdesk? The Reports gave Vision Helpdesk an edge over the other tools that we evaluated. There are so many ready-to-use tabular and graphical reports in the tool. The icing on the cake is that there is also an option where we can generate reports using the custom details that we require. We use their form builder tool to collect reviews from our visitors. It is simple to set up and easy to use. What do you dislike about Vision Helpdesk? There is a limit ...

"Best helpdesk system with superb support as per requirement"

What do you like best about Vision Helpdesk? The feature-rich ticket management tool is something that my team fell in love with. The synchronised features and simple interface is what convinced us in moving ahead with Vision Helpdesk. I liked the option of having certain Knowledgebase articles to be made visible only after the client logs in. Also active directory integration is wonderful. What do you dislike about Vision Helpdesk? We are a designing company, their interface seemed quite ...

"Best Customer Support Tool with Live Chat"

What do you like best about Vision Helpdesk? We were looking for software that could help us manage all our clients and their queries at a centralized location. Vision helpdesk has been more than efficient in satisfying our primary requirements along with extended functionality. The live chat integration with the helpdesk as its base is revolutionary in itself. All the chat transcripts are created as tickets that can be easily monitored and tracked. What do you dislike about Vision ...

"Truly Amazing and Superb Customer Support Platform"

What do you like best about Vision Helpdesk? The ticket management platform offered by Vision Helpdesk is the best that we have seen to date. It has many valuable features, yet everything is so easy to use. The automation in the tool has increased our team efficiency by leaps and bounds. What do you dislike about Vision Helpdesk? The design in the current system is quite simple. The marketing team in our organization had requested some design updates in the software. We put that forward to ...

"Vision Helpdesk - Multi-brand helpdesk with Office 365 integration"

What do you like best about Vision Helpdesk? Vision helpdesk is single software to handle emails coming in from my vendors, customers, and resellers. The Satellite Desk software allows me to have different portals for my vendors, customers, and resellers. Each end-user web portal has its ticket submission page and knowledgebase, which helps me categorize the content for each type. What do you dislike about Vision Helpdesk? The look of the software is quite simple. It would be nice to have ...

"Happy Automating, Round robin and asset tracking - Vision helpdesk great work!"

What do you like best about Vision Helpdesk? Vision Helpdesk is a one-stop-shop for all your helpdesk and ITIL requirements. It helps you provide multi-channel support, is open to integration with REST API's and loaded with ITIL functionality too. The centralized inbox allows all your staff to work on customer queries and provide a viable solution to your end-users. Access-related settings will enable us to provide granular access and restrict staff activity to maintain confidentiality and ...

"Feature rich , User friendly and Excellet support after purchase"

What do you like best about Vision Helpdesk? We were looking for a tool that is easy to use, can streamline our client communication, light on the pocket as well as customizable to an extent. Vision Helpdesk has proven to be precisely the software we were looking for! The support staff has also been helpful and proactive in their approach. What do you dislike about Vision Helpdesk? There were a few report-related requirements that were not met with the standard reports available in the ...

"A Clean, Lightweight but Powerful Helpdesk System"

What do you like best about Vision Helpdesk? The feature we like the best is the client portal; our staff can log into the system, check the status on their ticket and search any knowledgebase articles we have, which is incredibly useful and saves a great deal of time! What do you dislike about Vision Helpdesk? I'm yet to find any features that I dislike; I think there could be some more straightforward instructions on the installation, which took a little time to get around those ...

"IHL and Vision Helpdesk - the Perfect Match"

What do you like best about Vision Helpdesk? Great Support and Fast-Paced Bespoke Customisation from the Vision Helpdesk Team. Brilliant What do you dislike about Vision Helpdesk? I have found no downsides for working with Vision Helpdesk or the product. What problems is Vision Helpdesk solving and how is that benefiting you? By integrating with Vision Helpdesk we were able to launch our Customer Care Proposition with great speed