Virtuous CRM Reviews in April 2025: User Ratings, Pros & Cons

"The best option in a crowded nonprofit CRM market"

What do you like best about Virtuous? Built in features necessary to a thriving nonprofit: Integrated payment processing, flexible giving/lead/pledge forms, automated acknowledgement/receipting, built in email marketing, robust data health tools, best in class workflow automation. What do you dislike about Virtuous? Major Gifts tracking is more "ask" focused than constiuent focused. It works well for my team but may not be the desired format for every org. What problems is Virtuous solving ...

"Virtuous is a game changer"

What do you like best about Virtuous? Virtuous is a total game changer for our organizer. A true CRM (not just a database), Virtuous allows us to move donors through a continuum that works for our organization. The automated marketing channels with integrated email/text capablity allow us to strategically steward donors at the lower and mid-levels through digital touchpoints. The interface is incredibly user friendly! What do you dislike about Virtuous? The receipting platform needs some ...

"Complete CRM that meets our day to day needs and is easy to use"

What do you like best about Virtuous? As the administrator that handles the incoming donations, I like the ease of this system, the flexibility to make changes/adjustments and the accuracy of the automation with our credit card processor. Plus I appreciate the accurate automation. I was talking to someone who uses a different system and they are continually running into issues of rejected credit card payments on recurring donations so their balances are not accurate. I appreciate that ...

"Great responsive fundraising platform to create relationships with donors"

What do you like best about Virtuous? Virtuous is built to help organizations be responsive. It is user-friendly, intuitive and most importantly it helps organizations reach donors at scale. The automations are amazing and help create really meaningful touchpoints with supporters and I love the scoring that's built in. I also love that the marketing and CRM are built together, so I can see all donors' activity with the organization all in one place. As someone who has used Raiser's Edge, ...

"Really great, easy-to-use tool for the entire nonprofit team"

What do you like best about Virtuous? Virtuous' main platform is very user-friendly and easy to navigate the basic modules, even for those not on our development team. Being able to add on additional features as we expand our goals and capabilities is convenient. The giving module, which we use the most, is very intuitive and comes standard with all of the capabilities that a complex fundraising team will need. The support team and account representatives are extremely responsive, ...

"Virtuous is the extra teammate we always needed!"

What do you like best about Virtuous? Virtuous is one of the more intuitive, user-friendly CRMs I have used in my fundraising career—while still providing robust data and analysis. This is the third donor database my current nonprofit has employed over the years—the first one I was able to choose personally—and after multiple years now using the platform, we're all still very satisfied. We appreciate having instant access to upgrades and new features, and I can't begin to say how wonderful ...

"Game-changing CRM for growing nonprofits"

What do you like best about Virtuous? Virtuous is a CRM that fits the distinct needs of modern nonprofits like a glove. Our staff learned to generate reports, track progress, and record notes in an extremely short period of time. Our data is secure (and still ours--no gimmicky contract!). It's easy to create processes to ensure major gift officers are always prepared, making sensitive, informed, relational decisions to invite people to support the mission. We feel more confident about the ...

"Virtuous supports more personalized donor engagement"

What do you like best about Virtuous? Virtuous has helped us to stay organized and to engage with our donors in a more personalized, responsive manner. It is innovative and user friendly for entering data and reporting/queries. What do you dislike about Virtuous? The conversion from our old system was a bit more cumbersome than anticipated, however, the customer support is excellent. What problems is Virtuous solving and how is that benefiting you? Virtuous has really helped us better ...

"Virtuous Helped Increase Annual Giving by 22.1%"

What do you like best about Virtuous? Virtuous is incredibly user friendly and was built with non-profit organizations in mind. It is more than a CRM - it is a responsive fundraising tool. Our previous CRM was incredibly clunky and was not intuitive. With Virtuous, we have saved 3-5 hours of administrative time, connected more with our donors, and increased giving by 22.1%. What do you dislike about Virtuous? Early on in our contract with Virtuous, the support team was still rather small. ...

"Virtuous has been a great resource to our organization!"

What do you like best about Virtuous? Virtuous has integrated smoothly with our website and has become more than just a CRM to manage donor relationships. I love that the functionality extends beyond that! What do you dislike about Virtuous? We joined Virtuous early, it seems, and there have been many updates since. That's both a blessing and a curse as our organization has benefited from the updates, but we've had to adjust our practices more than once. What problems is Virtuous solving ...