Virtuous CRM Reviews in February 2025: User Ratings, Pros & Cons

"Virtuous is the most feature rich and user friendly non-profit CRM on the market"

What do you like best about Virtuous? I love the breadth of features to ensure a non-profit it effectively managed from donor relations to events and volunteers. I also love the wide range of integrations available. What do you dislike about Virtuous? Virtuous is a ittle pricy for very small non-profis, but an ideal fit for larger or fast growing organizations who need more than just a 'list of donors' in the database, but really want to focus on cultivating relationships. What problems is ...

"Virtuous is more than your standard CRM."

What do you like best about Virtuous? Virtuous supports more personalized donor engagement, enhanced volunteer tracking, and human-centric communication. Virtuous has helped us to stay organized and to engage with our donors in a more personalized, responsive manner. What do you dislike about Virtuous? The conversion from our old system was a bit more cumbersome than anticipated, however, the customer support is excellent. What problems is Virtuous solving and how is that benefiting ...

"Zero, and I mean zero, customer support"

What do you like best about Virtuous? There is a lot of potentially powerful capabilities. What do you dislike about Virtuous? They think of themselves as the leader in non-profit CRM. Reality is they offer no customer support at all. Sure, you can review a webinar and hope it might cover the issue you are having, but probably not. No phone support, not even live chat support. Yes, you send an email and get a non-helpful response in a day or two. They said they were going to roll out live ...

"Plays well with other systems"

What do you like best about Virtuous? Using Virtuous and other complementary systems is absolutely amazing! Unlike many CRM's that limit you to their own donation form or email tool, Virtuous gives you the freedom to choose. Yes, they offer those products too, but what sets them apart is their confidence in their core product - the CRM element. With Virtuous, you can easily import data from other systems through the API, allowing you to build your software stack exactly the way you want it. ...

"A Kid's Place of Tampa Bay loves Virtuous"

What do you like best about Virtuous? We love Virtuous because it's easy, customizable,and consistent. We have added a handful of new team members this past year and they were able to catch on to the platform very quickly after participating in Virtuous Academy. Another reason we love Virtuous is because their customer service is top tier; They feel like an extension of our team. They have helped us navigate through some major projects (i.e automations) and always ask for feedback on ways ...

"Excellent onboarding, robust tool"

What do you like best about Virtuous? The onboarding process was so well thought out and managed. The onboarding team was knowledgeable, responsive and so reliable. I didn't run into a single issue that they couldn't help me navigate. What do you dislike about Virtuous? The gift entry doesn't suit our small team. We needed to have easy imports/uploads or syncing from QuickBooks. The QuickBooks integration wasn't an option we pursued specifically because it wasn't worked into the guided ...

"Virtuous: game changing platform, rich engagement data, true partnership."

What do you like best about Virtuous? Virtuous has applied as much thought to the admin UI/UX as they have to the rich data their platform makes available. Even though the platform is a complete paradigm shift from our previous CRM, user onboarding has been reasonably smooth. This has allowed our business process teams to focus on new possibilities rather than new protocols to support old processes. What do you dislike about Virtuous? Our primary downside of migration had more to do with ...

"Virtuous has made my life so much easier!"

What do you like best about Virtuous? It’s a great way of collating all our donation and grant information – it means I can keep track of people’s giving and tailor our asks and donor strategy accordingly! The query tool is especially useful for this. I also love the fact that all our website donations through Raise Donors are uploaded automatically into the Virtuous system. That's a big help! What do you dislike about Virtuous? All the downsides so far have been corrected by the Virtuous ...

"Virtuous is the MVP of our non-profit."

What do you like best about Virtuous? Virtuous has built a powerful and intuitive tool that allows our team to integrate lead pipelines, email marketing campaigns, and moves management systems for major donors. Their customer support and new features road map are truly responsive to us. The automation features are a dream and help us care well for our donors. We use the software across teams to support our member network, magazine subscribers, and donors. What do you dislike about ...

"A modern tool for responsive fundraising"

What do you like best about Virtuous? I love the automation tools and the focus on modern fundraising tools and frameworks. The software is very customizable and there are lots of great features that are continuously being improved. What do you dislike about Virtuous? No system has everything, and there are lots of missing features that would be great to have. The Virtuous product team is very responsive to customer feedback, though, and I love how transparent they are about the product ...