VictorOps Reviews in April 2025: User Ratings, Pros & Cons

VictorOps for on-call page out

What do you like best? Easy post-mortems and reporting. Design is based on all incidents being actionable (no bad practices such as snoozing alerts by engineers). Good integrations with third parties. Highly responsive customer support. Ability to re-route an alert within app to another team or team member. Good escalation policies and page out policies that allow each user [engineer] to craft their own mechanisms and policy for getting contacted. Ability to transmogrify incoming alerts ...

Always dependable incident management system

What do you like best? Simple to use service that delivers exactly what is needed to handle all of our incident management needs. What do you dislike? Some of the transformations have taken some testing to get right, but I really don't have a dislike. Sure I complain and have been known to use it's name as a swear word a few times. But don't shoot the messenger. What problems are you solving with the product? What benefits have you realized? Incident management, notifications, on ...

VictorOps Review

What do you like best? Flexibility of product, continuous releasing of new features and improvement of existing UI. What do you dislike? Reporting is underdeveloped, administration can be difficult for larger companies. Recommendations to others considering the product: Proper implementation and administration is extremely important with this software. What problems are you solving with the product? What benefits have you realized? Ability to loop in pertinent technical users ...

An alert funnel

What do you like best? VictorOps has given us a place to send all alerts. Continuous integration, infrastructure monitoring, Zendesk, etc. That means that we spend less time configuring alerts in multiple different applications and instead configure them once in VictorOps. It also means not having to alert 20 different people, only the on-call user will know (if we choose so) the alert is happening and this has fixed the alert fatigue we were experiencing. What do you dislike? The ...

VictorOps really does make On-call suck Less

What do you like best? I love their responsiveness to the community and their working directly with us to make the best of their solution. Web hooks and other features are coming along nicely. The company really does well in the DevOps realm and provides CI/CD on their product. Any time I have an issue or a feature request the team is quick to respond and to implement requests. The team also is a leader in the DevOps community and they are willing to share their experiences with ...

VictorOps reduces our noise so we can see what really matters

What do you like best? Alerts sorted by entity Acks Routing to the right team the first time What do you dislike? Splunk integration could be better. There are some limitations to the Splunk alerting though. I'd like to see an app for splunk on the splunk app store. What problems are you solving with the product? What benefits have you realized? We run a large txn processing platform. Downtime is very expensive. We can now see real issues in the crowd of noise.

VictorOps - Centralizing alerting and improving communication

What do you like best? The ChatOps nature of VictorOps is one of the biggest reasons we chose it over competitors. They are a growing company and very responsive to customers needs. Anytime we've ever had an issue or requested a feature they've replied immediately and kept us informed of their progress. Aso, integrations! The amount of integrations (DataDog, HipChat, StatusPage, etc.) already matches our existing needs and it continues to grow. On top of all that the Transmogrifier has ...

VictorOps makes on-call suck less through improved visibility

What do you like best? VictorOps has a very clean, streamlined approach to alerting and some excellent DevOps philosophies tied into product design that really create a top-notch product. My favorite feature is the Transmorgrifier that allows you to attach annotations and runbooks directly to an alert. So in the same breath that you get alerted about a problem, all the tools you need to fix it, can be linked. Very, Very handy. The timeline layout lends itself well to the ChatOps ...

Great oncall tool.

What do you like best? The timeline and being about to talk with your team in the timeline. This helps most when you can not immediately jump on an issue and you see someone else already online that you can work with. The APP on android The chatops integration What do you dislike? I wish the transmongifier had better support of reg-ex. We are sending all email through victorops and we would like to extra very specific keys and mark as warning, or immediate action. When you ...

EXCELLENT Integration

What do you like best? I like how tightly it integrates with Nagios for on-call; allowing paging to be fully acknowledged. What do you dislike? I don't dislike anything at this point. What problems are you solving with the product? What benefits have you realized? Creating a single pane of glass solution for monitoring and on-call interaction across multiple teams. It's a very tightly integrated system, which makes it easy to use.