VictorOps Reviews in April 2025: User Ratings, Pros & Cons

Best incident management solution I've ever used

What do you like best? Single pane of glass to see the current situation of systems. Having messages from various systems hit the same timeline makes it easier to spot wide spread issues. What do you dislike? API can be a bit obtuse. There are some features that only appear to exist in the mobile app. What problems are you solving with the product? What benefits have you realized? We had a very disjoint on-call process. Now we have a single point of contact for all internal ...

quick and easy alerting

What do you like best? very configurable, easy to start and manage calls What do you dislike? configuration of alerts can be a bit cumbersome What problems are you solving with the product? What benefits have you realized? alerts, high severity calls, on-call management

Amazing people and service

What do you like best? VictorOps is an amazing company of great people! Anytime we've had issues with the platform they've reached out to us through various mediums including social media to keep us up to date and aware of what's happening. The service just works too. We have never really had any issues that caused any major issues with our day to day work. What do you dislike? The only issue I've ever really had is that their UI isn't the greatest thing in the world, but they've been ...

The best tool for incident routing and escalations

What do you like best? The incident timeline is always showing what are the recent events on our infrastructure. I also like the way it is easy to integrate external alerting tools like CloudWatch, Zabbix, NewRelic and even simple bash scripts can use just curl to create an alert. The follow-the-sun team rotation is also awesome, we use that on our team and it was really simple to setup and get started using. What do you dislike? It is a little bit expensive which makes difficult ...

I have only had good experiences with it so far, great platform.

What do you like best? The plugins, fantastic amount of them! We use them to integrate into all of our systems. What do you dislike? Not a whole lot, possibly the interface could use a rework but I saw recent updates coming along to it. Recommendations to others considering the product: Get help from support on initial implementation to speed up the process, they are great and provide a great level of service What problems are you solving with the product? What benefits have you ...

Reliable alerting/collaboration tool

What do you like best? With Victorops you have a reliable method for delivery of notifications. You can be sure that notification was seen/acknowledged. What do you dislike? Some articles in documentation are outdated (for example page about integration with Nagios XI). Hard to use transmogrifier. Support usually contact you during US business hours. I was never contacted during EMEA business hours. However we had no critical tickets filed with support. What problems are you ...

VictorOps is helping us to build our Sustaining organization

What do you like best? What I like the best is the simplicity to set it up and to integrate with other tools. as well as the versatility to create different teams with different escalation schedules and paging policies. I also like having the ability to alter some of the alert fields using the transmogrifier. What do you dislike? There are some limitations when integrating with other tools. E.g., I use Jira to manage issues, and I can set Jira up to trigger sending alerts to ...

The Way On-Call alerting should be

What do you like best? Hands down my favorite aspect of Victorops, besides the fact that it integrates with nearly every monitoring tool on earth, is the Ack Back feature. With our previous on-call tool, alerts would be routed to the on-call sysadmin and there was no way knowing if it was a single flap or a critical issue until we actually dug in and investigated. With Victorops, when Zabbix sends a critical alert followed by an OK alert, it automagically resolves the alert and informs ...

Finally a Tool that gets it!

What do you like best? The fact that I can combine escalation/rotation schedules directly into a tool with consolidated monitoring was exciting. The added bonus of being able to route between various escalation points and direct communications for incidents is simply mind-blolwing. What do you dislike? The only thing thus far I have slight issue with is not having a tabbed view of environments. I would like an easier way of viewing what is production versus pre-prod alerts to better ...

Excellent service for tracking server outages as they happen

What do you like best? Instantaneous alerting for outage, ability to delegate alerts to team members. What do you dislike? Since the calls use text to speech, its sometimes difficult to hear the name of the server which has an outage, though once aware you can just check the app. Recommendations to others considering the product: Research and make sure the service has exactly what you need. Our needs are very basic but the VictorOps software is capable of much more advanced tasks. ...