VictorOps Reviews in March 2025: User Ratings, Pros & Cons

Great automated solution that makes support suck less

What do you like best? Fully customisable and has a lot of sources to get alerts in to victor ops. What do you dislike? More fluid setting of roster - we don't just have a simple rotation - it varies quite dramatically and requires someone to update the roster every few weeks. What problems are you solving with the product? What benefits have you realized? We are helping ensure that we have a solid chain of escalation when there are problems and ensuring accountability when things ...

Effective product for our needs

What do you like best? We can set up multiple escalation contacts and multiple methods to contact our users. Mobile App is excellent and is kept up to date, especially now that they have implemented Dark Mode. Easy to process tickets in both the mobile app and Web page. Integration with SSO/Last Pass is a winner for us as we don't have to remember our passwords in middle off crisis What do you dislike? Sometimes, instead of clearing out alerts we have from Meraki, the all clear message ...

Solid platform for alerting and insight

What do you like best? VictorOps' transmogrifier and timeline are features that put them well ahead of other options when I last evaluated them against other providers. The ability to have a running stream of what has happened recently right at your fingertips when an alert goes off is invaluable to understanding the context of the problem. Similarly, the ability to amend and modify alerts and information as they flow into the system is incredibly valuable for adding context that is ...

Easy to use with powerful message transformations

What do you like best? This tool was really easy to set up and integrated into slack and email for my team. We were also able to transform the messages from our logging database and got a more specific use out of it. What do you dislike? theres not much to dislike as it seems that combined with our other tools its just too great of a fit. What problems are you solving with the product? What benefits have you realized? Victor ops solved oncall rotation and alerting for us. The ...

Working Hard

Good incident management system

What do you like best? More than just oncall scheduling, reaches deeper into the incident management process with chat integration, reporting, and the transmogrifier. What do you dislike? The oncall calendaring is greatly lacking, you can't make by-hour, by-day schedules without crazy workarounds. Reporting's still pretty basic. Recommendations to others considering the product: Between PagerDuty, OpsGenie, and VictorOps, when we did an eval, I felt that VO had more actual ...

Comes up short

What do you like best? I like that I can create incidents and respond to tickets. What do you dislike? Not user friendly. Very difficult to configure. Some simple, helpful features are missing (versus competitors). My development teams do not want use it because of these issues. What problems are you solving with the product? What benefits have you realized? Need an easy to use pager tool to notify key actors when a problem occurs. (Must have API support and SSO as well.)

Best customer service on the planet!

What do you like best? Support is ALWAYS willing & able to solve my issues & answer questions! What do you dislike? There has been nothing that I've disliked or had a negative experience with. What problems are you solving with the product? What benefits have you realized? Simple and stable paging and tracking of incidents

great alert system for production

What do you like best? i like the separate columns for triggered, acknowledged and resolved alerts What do you dislike? i cannot easily search, and cannot delete comments What problems are you solving with the product? What benefits have you realized? monitoring production and utilizing alert notifications to the team

#1 Solution and #1 Organization in Their Space

What do you like best? Easy: the people. I tested, built, deployed, configured, managed, and process-improved a critical VictorOps installation for a popular and growing Seattle-area website. I was there as a SQL DBA, but have a knack for the space after 20 years with folks like Microsoft Expedia, Zillow, Hewlett-Packard, BSU, Washington State, Allrecipes, and Wizards of the Coast. I've seen a lot of environments through a ton of seasons of growth and development and massive over-night ...