VICIdial

Simple

What do you like best? It is easy for users to get started and has a variety of uses. What do you dislike? May run slow or have system delays. There are times when you have two or more calls at the same time when a number is dialed. What problems are you solving with the product? What benefits have you realized? Easy to use for people who dont have a lot of computer experiance. Can be used by many different companies who have different needs.

VICIdial

What do you like best? open source; powerful; customizable; really is a powerful dialer for outbound calls What do you dislike? requires dedicated IT / developers and/or experienced call center manager (as to be expected) What problems are you solving with the product? What benefits have you realized? outbound telemarketing

Vicidial review

What do you like best? The ease of the dialer it is one of the easist ones I have used. The sound quality is usually pretty good also which makes for another plus with vici. What do you dislike? When it does mess up it really messes up. In the almost three years that I have used Vici there has been times where it has gone down for hours. It has gotten better but that is definitely something they still need to work on. Recommendations to others considering the product: It is a ...

Easy to use

What do you like best? I'm using at work with manual dialing and its very easy. You just need to click manul dial and enter the number or dial the next number What do you dislike? One thing i noticed sometimes when you click paused and active.. one call will enter and another one two. Two voices in one call and its just really unable to manage What problems are you solving with the product? What benefits have you realized? We are dialing with VICI DIAL FOR OUTBOUND LEADS. Its ...

Unprofessional

PROS & CONS What are the best aspects of this product? After implementation, it was easy to use. Lack of support and unprofessionalism of their accountant team is awful What aspects are problematic or could work better? For one year, we did not use the product due to Covid 19 and being shut down. We asked if we can receive a credit and were told no. We asked to pause and we were told no. Our only option was canceling. Once we canceled, a few months later we asked to be re-activate. We ...

Unprofessional

PROS & CONS What are the best aspects of this product? After implementation, it was easy to use. Lack of support and unprofessionalism of their accountant team is awful What aspects are problematic or could work better? For one year, we did not use the product due to Covid 19 and being shut down. We asked if we can receive a credit and were told no. We asked to pause and we were told no. Our only option was canceling. Once we canceled, a few months later we asked to be re-activate. We ...

Interface needs updating

What do you like best? Reports and setup were easy to use. There were a lot of customization. What do you dislike? Interface is outdated. It looks like it's from the early 1990s. What problems are you solving with the product? What benefits have you realized? Automatic dialing and leads can be uploaded ahead.

Horrible Customer Service

PROS & CONS What are the best aspects of this product? This has the potential to be a good product if the customer service wasn't so lacking. What aspects are problematic or could work better? For one year, we did not use the product due to Covid-19 and being shut down. We asked if we can receive a credit and were told no. We asked to pause and we were told no. Our only option was canceling. Once we canceled, a few months later we asked to re-activate. We were told a $1000 reinstatement ...

Horrible Customer Service

PROS & CONS What are the best aspects of this product? This has the potential to be a good product if the customer service wasn't so lacking. What aspects are problematic or could work better? For one year, we did not use the product due to Covid-19 and being shut down. We asked if we can receive a credit and were told no. We asked to pause and we were told no. Our only option was canceling. Once we canceled, a few months later we asked to re-activate. We were told a $1000 reinstatement ...

ViciDial CRM

What do you like best? It is simple to use. We relatively use it for outbound calls. There is an option to view the status of each person logged in. Every person logged in has a different randomly generated dummy phone number assigned. What do you dislike? It lags a lot. There are frequent system issues. You need a separate dialer to use this CRM. Recommendations to others considering the product: Find another CRM to use. What problems are you solving with the product? What ...